SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE MARKETING SECTOR – IS LOOKING FOR A FULL TIME HR MANAGER (F/M/X; employee or freelance contract)

We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT

The Serviceplan Group, named Independent Agency Network of the Year 2025 by Ad Age, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.

For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication.

Our Brussels-based House of Communication (labeled Great Place to Work) is looking for an HR Manager to join its team of around 120 employees.

Key Responsibilities

• Recruitment: manage the recruitment process, including writing and posting job advertisements, negotiating and finalizing contracts. Maintain an organized database of resumes and applicant information.
• Onboarding: plan and execute onboarding programs for all new employees, including presentations on company culture, work processes, benefits, corporate picture, lockers, databases, etc. in collaboration with the Office Manager.
• Offboarding: handle exit interviews.
• Performance Management: implement and manage performance management processes to ensure that employees achieve their work and professional development goals.
• Employee Development: collaborate with managers to identify professional development opportunities for employees, including training and mentoring.
• Conflict resolution: help resolve conflicts between employees or between employees and managers.
• Inclusion: set clear standards for diversity and inclusion within the organisation to ensure a respectful and inclusive work environment for all employees, and contribute to DEI events in collaboration with the international agencies of the Serviceplan Group.
• Reporting: prepare and present reports on headcount statistics, human resources costs and key performance indicators.
• Communication: effectively supervising the company's internal communication to ensure clear and consistent transmission of information to all employees.
• Knowledge: maintain in-depth knowledge of the talent market, including recruitment trends, salaries, and competitive benefits.
• Employer branding: work on talent attraction and external visibility activities in collaboration with the Marketing Manager.
• HR software: work on the implementation of a new HR Software in collaboration with the international agencies of the Serviceplan Group.

Qualifications and requirements

• An education related to human resource management.
• At least 3 years of experience in the field of HR.
• Proven track record in HR operations, recruitment, employee relations, and performance management.
• Proficiency in talent acquisition, training & development, and compensation & benefits.
• Excellent conflict resolution, communication, and interpersonal skills.
• Strategic thinking and ability to align HR initiatives with business goals.
• High level of integrity and confidentiality.
• Adaptability and problem-solving mindset.
• Empathy and cultural sensitivity in diverse workplaces.
• Fluent in French or Dutch with good knowledge of the other language, and in English.

What we offer you

Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start.

Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our webiste!

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.