Strategy & Operations Manager, Fleets

Job Description

Global Delivery Operations is a central team collaborating with our Regional Operations teams by driving our long-term operations strategy and operating model development. We work closely with our regional operations teams, general management and key functional leaders across dimensions such as Product and Analytics, and drive forward company-wide projects with high strategic importance.

This role is focused on 3rd party fleet strategy as part of our courier operations. 3rd party fleets or fleet Managers are our partners managing a larger pool of couriers as opposed to Wolt partnering directly with individual courier partners. Fleets are an essential source of courier supply for Wolt and they also provide opportunities to supply optimization within weekly and daily levels. This role will be in charge of taking our fleet model to the next level starting with defining the strategy for use of fleets in the future and the optimal operating model for fleet collaboration to support strategy execution.

Your role is to define our strategy and approach to using Fleet partners in any given country. We currently operate in 27+ markets, so this role will offer you an interesting challenge to solve at scale! You will be working closely with our central and local teams. This role benefits from Strategic mindset, bias for action, and good internal and external stakeholder management skills. Concretely you could be working with for example:

• Strategy: Defining our approach to using fleets in any given country including cost modeling. Whether this is to secure Fleet courier supply availability or more tactically control supply on intraday level
• Operating model: Defining how we work with fleets including e.g. performance improvement, account management, cost modelling and compliance
• Product collaboration and roll-out support: Defining and prioritising new Product development requirements to support our fleet strategy and driving the roll-out and adoption of these features
• Creating new insights through analytics and ensuring our data infrastructure supports the analytics needs in this area
• Regional and global collaboration: harmonising our processes, reporting, and standards. Facilitating the dialogue between legal/compliance and regional operations
  
  

In practice this would mean starting with understanding the current fleet partner usage across our markets as a starting point for creating the strategy and vision. Essential part of the strategy work is benefit and cost modelling to come up with relevant region specific recommendations for the use of fleets. The following steps would focus on really making it all happen through operating model design and working together with the regions on implementation (e.g. negotiations with fleets on SLAs).

We offer you the potential to explore various parts of our business, and grow professionally with the company. As Wolt is a global company, traveling in this role is expected.

Our humble expectations

• Structured problem solving skills with a bias for action and impact. Preference for step changes over incremental improvement
• Vendor management or key account management experience: Ability to negotiate and work well with 3rd parties
• Stakeholder management and Program management experience. Preferably in a global setting.
• Experience in strategy and/or business or operations development, whether through in-house roles or consultancy is a benefit. Solid Analytical skills are needed.
• Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome.
• Excellent written and oral communication skills in English.
• Eligible to work in the EU, and willingness to (re)locate to one of our business focal points, in Helsinki or Berlin
  
  

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What you’ll get by joining us:

• Opportunity to be part of building something exceptional and see the impact you are driving
• Learning and growth opportunities in a globally scaling tech company
• Competitive salary + stock options available
  
  

If you have any further questions about the position, you can turn to:

Alexandra Richiteanu, [email protected], Talent Acquisition Partner

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

About Wolt

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.