Technical Support Engineering Lead
BotpressUnited Arab Emirates1 day ago
Full-timeEngineering
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Help bring AI agents to companies worldwide.
Over the next decade, autonomous agents will redefine how we work.
Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.
Our product works today and at scale, across industries, regions, and limitless use cases.
As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.
The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.
Key Highlights:
As a Technical Support Engineering Lead, you'll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You'll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.
This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You'll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.
Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
We operate mainly in-office, with a culture that values both technical rigor and shared ambition.
You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
Benefits
Over the next decade, autonomous agents will redefine how we work.
Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.
Our product works today and at scale, across industries, regions, and limitless use cases.
As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.
The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.
Key Highlights:
- Over 1 million AI agents and chatbots deployed
- 700,000+ platform users
- Trusted by 35% of Fortune 500 companies
- 7 years of expertise in AI solutions
As a Technical Support Engineering Lead, you'll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You'll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.
This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You'll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
- Lead, mentor, and develop a team of Technical Support Engineers
- Set team goals, track performance, and provide coaching for continuous growth
- Oversee support operations, ensuring timely, high-quality responses to customer issues
- Investigate and troubleshoot complex technical problems escalated from the team
- Establish and refine triage, escalation, and incident management processes
- Collaborate with Engineering and Product to surface recurring issues and drive product improvements
- Own and improve internal knowledge bases and external documentation practices
- Analyze support trends, metrics, and user feedback to reduce friction and improve experience
- Represent the support function in cross-functional discussions and planning
- Proven experience in a technical support or engineering leadership role
- Strong technical troubleshooting skills and familiarity with modern web technologies
- Comfortable reading and understanding TypeScript, Node.js, Javascript, and React
- Experience working with APIs, logs, and cloud-based tools
- Knowledge or exposure to AI/LLMs (Large Language Models) and their applications
- Exceptional communication skills with the ability to coach and guide others
- Calm and structured problem-solving approach in high-pressure scenarios
- Experience managing or scaling support operations in a SaaS or AI/ML environment
- Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions
- Curious, resourceful, and eager to create an excellent customer experience
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.
Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
We operate mainly in-office, with a culture that values both technical rigor and shared ambition.
You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
Benefits
- Work at the forefront of AI-powered automation in a fast-growing start-up
- Grow in a dynamic and stimulating environment
- Competitive salary and flexible benefits to support your well-being
Key Skills
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