Deskside Support Technician (L2) - EUC & DC UAE
Excis ComplianceUnited Arab Emirates6 days ago
Full-timeRemote FriendlyInformation Technology
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WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities
Technical Skills & Experience:
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities
- Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
- Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
- Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
- Manage asset inventory, including tagging, tracking, and reporting
- Support VIP users with prompt and professional service
- Collaborate with IT teams to escalate and resolve complex technical issues
- Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary
Technical Skills & Experience:
- 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
- Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365
- Experience with Microsoft Intune and Desktop Central for endpoint management
- Proficiency with Active Directory, remote support tools, and mobile device management
- Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
- Familiarity with malware removal and basic network troubleshooting
- Excellent verbal and written communication skills in both English and Arabic
- Exceptional customer service skills (VIP support experience preferred)
- Ability to work in a fast-paced corporate environment
- A+ Certification, MCP, or ITIL (preferred but not required)
- Ability to lift/move equipment (up to 50 lbs)
- Willingness to travel between office locations if required
- Competitive salary
- Collaborative and inclusive work culture
- Career growth opportunities in a global IT environment
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
Key Skills
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