Business Analyst

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S. We're here to shape the future of technology, one milestone at a time.

In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.

We are looking for a curious Business Analyst to join the team and help scale the business alongside experienced colleagues.

About The Project 

The product is a global employee recognition platform used by large companies to help people thank and reward one another at work. Employees can send personalized recognition messages, attach points or awards, and later exchange those points for gifts from the internal rewards catalog.

In many organizations, employees feel unseen and undervalued, even when they do great work. Our product solves this by creating a simple, engaging way for people to recognize good work instantly, right when it happens, and make that recognition visible to the whole company.

The platform supports multi-tenant architecture, meaning every client has its own version of the system with unique branding, translations, reward programs, and product catalog categories. End users are medium- and large-sized enterprises worldwide that care about employee engagement, retention, and company culture.

The team includes Product Managers, Business Analysts, Developers, Designers, QA, and a Project Manager working in close collaboration. We use Agile, with regular iterations and two releases per year. Roadmap is defined upfront.

Currently, The Team Is Focused On

• introducing AI-driven personalization and automation to enhance user experience,
• developing new engagement and recognition features,
• improving performance and UX,
• and expanding integration capabilities with enterprise tools and services.
  
  

You’ll be part of a global team shaping how organizations recognize and motivate their people by making a real impact on workplace culture while working with modern tools, scalable architecture, and a supportive international team.

Requirements

• 3+ years of experience as a Business Analyst in software development projects.
• Solid understanding of SDLC and Agile (Scrum / Kanban).
• Strong skills in requirements elicitation, analysis, documentation, and change management.
• Ability to create clear user stories, acceptance criteria, use cases, and process flows.
• Confident in communicating with stakeholders and facilitating workshops or interviews.
• Experience working with both functional and non-functional requirements.
• Understanding of system design concepts and ability to suggest solution improvements.
• Experience creating visual models (diagrams, wireframes, flowcharts).
• Strong analytical mindset, attention to detail, and structured approach to work.
• Upper-Intermediate English level (written and spoken).
  
  

Nice To Have

• Experience with enterprise-level or multi-tenant SaaS platforms.
  
  

Responsibilities

• Determine business requirements, focusing on a solution or part of a solution, and document them.
• Explore solution-related risks, external factors, assumptions, constraints, etc.
• Suggest design options and improvements for the To Be state of a solution.
• Conduct stakeholder analysis (roles, responsibilities, influence, attitude, preferences for the identified internal and external stakeholders).
• Outline communication rules, escalation path, and keep up to date with the BA-related meetings schedule.
• Prepare for and conduct elicitation sessions using different techniques and their combinations (e.g. surveys, observations, group interviews, document analysis, interface analysis, etc.)
• Explain the business context of a solution to the development team and other relevant stakeholders.
• Discuss solution requirements and design options with the team, and communicate outcomes to the client (incl. business context, tech dependencies, constraints, risks, benefits, and opportunities).
• Escalate requirements conflicts to the relevant stakeholders and track their resolutions.
• Work on both functional and non-functional requirements specification and documentation (e.g., user story with acceptance criteria, use-cases, feature document, quality attribute scenario, etc.)
• Support both functional and non-functional requirements with appropriate models and visuals (e.g., diagrams, matrices, mockups, wireframes, calculation models).
• Verify both functional and non-functional requirements and models with the team and client. Create a verification checklist if needed.
• Validate both functional and non-functional requirements against the business needs, goals, and objectives of a particular solution.
• Outline scope boundaries of a module or feature (e.g., in- and out-of-scope, functional decomposition, use case diagrams, models, etc.)
• Prioritize solution requirements using simple classification techniques.
• Use traceability to ensure requirements coverage and to analyze requirements changes.
• Obtain stakeholders' approval for solution requirements.
• Maintain solution requirements and their attributes.
• Assess the impact of the identified requirements changes, document and communicate changes and their implications to relevant stakeholders.
• Collect feedback on implemented solution or solution component using multiple sources of information: demo, UAT, defects, user support requests, etc.
  
  

Schedule: 5/2, 8-hour working day (40 hr per week). US time zone preferable, at least 4+ hours of overlap

Hiring process: HR interview + PI Test + Technical interview + Final interview with the customer

We Offer

• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance
  
  

Need more information? Welcome!