Computer Systems Technician - State Wide ICT Services Delivery
Queensland Department of EducationAustralia3 days ago
Full-timeInformation Technology
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An exciting opportunity has become available within the State-Wide Service Delivery Field Services team, based in the Mt Gravatt office, supporting schools south of the Brisbane River and the greater Ipswich area.
If you’re looking to make a meaningful impact and be part of a dedicated team, apply now to join us in supporting Queensland schools.
About The Department
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .
About The Role
This role will support thirty-five schools and corporate sites, providing a broad range of IT services to assist staff and students.
Your Responsibilities
You will have responsibility for leading the following activities and undertaking the following key tasks:
Skills In The Following Areas Will Be Highly Regarded
Possession of a relevant Diploma from a recognised tertiary institution or qualifications, which in the opinion of the Director-General, Department of Education, or delegate, is acceptable.
Interested? To Apply
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Occupational group IT & Telecommunications
If you’re looking to make a meaningful impact and be part of a dedicated team, apply now to join us in supporting Queensland schools.
About The Department
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .
About The Role
This role will support thirty-five schools and corporate sites, providing a broad range of IT services to assist staff and students.
Your Responsibilities
You will have responsibility for leading the following activities and undertaking the following key tasks:
- Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards
- Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support
- Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies
- Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems
- Advise, communicate, apply and monitor the implementation of departmental information standards and policies
- Participate in service level and work practice reviews
- Maintain currency of technical proficiency and skills
Skills In The Following Areas Will Be Highly Regarded
- A detailed working knowledge of Windows 2016 and above server operating systems
- A high level of technical knowledge of server hardware and configuration, and network switches
- A good understanding of end user device and printer support
- Knowledge of Windows 10 and above, iPadOS, and MacOS
- Travel and overnight absences from base may be required of this position
- As this vacancy involves regular school visits, it is a requirement to possess a current Working with Children Check clearance (blue card) issued by Blue Card Services and have a current driver's licence.
Possession of a relevant Diploma from a recognised tertiary institution or qualifications, which in the opinion of the Director-General, Department of Education, or delegate, is acceptable.
Interested? To Apply
- Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).
- Attach a written statement (2-page maximum) addressing the competencies in the how you will be assessed section.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Occupational group IT & Telecommunications
Key Skills
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