Project Manager – Process Transformation and Digitalization

Job Description

Shape the Future of Payments with Nexi in 2025

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive and international environment.

Why This Role is Right for You

As a Project Manager, you will play a key role in leading digitalization and transformation initiatives within the Operations Transformation team. Your focus will be on designing and executing the optimal contact channel strategy, improving operational efficiency, streamlining processes, and enhancing customer experience through modernization efforts. You will collaborate closely with cross-functional teams to drive impactful change and ensure the successful execution of strategic initiatives.

Key Responsibilities

• Operations Transformation & Digitalization
• Lead digitalization and process optimization projects within Operations to enhance efficiency and customer excellence.
• Drive modernization initiatives, ensuring alignment with Nexi’s strategic goals.
• Identify and implement automation opportunities to reduce manual effort and enhance accuracy.
• Cross-Functional Collaboration
• Collaborate with Operations, IT, Compliance, and other stakeholders to implement seamless process improvements.
• Facilitate change management, supporting teams in adopting new tools and workflows.
• Performance Management & Compliance
• Monitor key KPIs and performance metrics to measure the impact of transformation initiatives.
• Ensure all initiatives comply with regulatory requirements and industry best practices.
• Provide regular updates to senior management on project progress, risks, and success metrics.
  
  

Qualifications & Experience

• Proven experience in operations transformation and process digitalization, ideally within the payment industry.
• Strong background in project management methodologies (Agile, Lean, Six Sigma preferred).
• Experience in leading cross-functional teams and managing multiple stakeholders.
• Excellent problem-solving skills and a data-driven mindset for decision-making.
• Ability to manage complex projects and deliver measurable business value.
• Strong communication skills with the ability to engage at all organizational levels.
• Fluent in Italian and English (both written and spoken).
  
  

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together

Responsibilities

QUALIFICATIONS