CRM Solution Engineer

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

We are seeking a CRM Solutions Engineer with a strong background in Salesforce and modern backend technologies. You will be responsible for designing, integrating, and supporting CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities:

Develop and maintain CRM integrations using Java or Python with Salesforce and other enterprise systems.

Design and implement real-time and event-driven integrations using APIs, webhooks, and message queues.

Deploy and manage CRM-related services on AWS or Azure using Docker and Kubernetes.

Write and optimize queries for SQL and NoSQL databases.

Collaborate with cross-functional teams to gather requirements and deliver scalable CRM solutions.

Contribute to test automation and CI/CD pipelines for CRM deployments.

Ensure CRM systems are secure, scalable, and aligned with business goals.

Document technical designs, workflows, and integration patterns in English.

Required Skills:

8+ years of experience in CRM engineering or backend development.

Proficiency in Java or Python, with experience in Salesforce integrations.

Hands-on experience with AWS/Azure, Docker, Kubernetes, and CI/CD.

Strong understanding of real-time/event-driven integrations.

Familiarity with SQL/NoSQL databases and DevOps practices.

Excellent communication and documentation skills in English.