People Operations Specialist

Job Description

In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support.

This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.

This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.

Responsibilities

• Process and support employee lifecycle transactions, including documentation and system approvals and updates.
• Assists employees with their HR needs and administering HR programmes or policies. Coordination/administration of HR employee-related tasks.
• Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
• Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
• Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
• Support audit processes by gathering documentation and ensuring adherence to compliance standards.
• Identify opportunities to streamline and optimise HR processes and best practice improvements.
• Participate in HR system testing.
  
  

Qualifications

• University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of professional HR experience.
• Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
• Great customer service and communication skills with exceptional attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement and operational excellence.
• Experience in HR administration or operations.
  
  

Mission: For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply ingrained in everything we do. You will shape the way we approach and deliver our solutions to promote safe living and working environments for people everywhere.

People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people”. Work with colleagues, who you can listen and learn from and challenge each other so that you can continually push for excellence and results.

Interesting work: Your work at UL Solutions will challenge you to try fresh approaches, be empowered to drive change and help you gain in-depth experience in your field. And as a global company, in many roles, you will get international experience working with colleagues around the world.

Grow & achieve: Growth and development are part of our DNA. Grow & achieve with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages as well as a technical training track for applicable roles.

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit our company page https://www.ul.com/