Product Manager - NETS App

Position Summary

Consumer Business – Consumer Usage and NETS App team is seeking a dynamic and customer-focused Product Owner to join the NETS App team in Singapore. The NETS App is a leading digital payment solution with over 1 million downloads. You will play a pivotal role in enhancing its features, usability and overall customer experience.

You will collaborate with cross-functional teams – including analysts, developers, designers, and business stakeholders – to define App roadmap, prioritise backlogs, and drive the delivery of high-impact features that align with business goals and user needs.

Key Responsibilities

• Monitor, define and prioritise product backlog based on business value, user feedback, and market trends.
• Work closely with UX/UI designers to ensure a frictionless and intuitive payment experience.
• Collaborate with engineering teams to delivery high-quality features on time.
• Conduct competitive analysis and user research to identify pain points and opportunities.
• Monitor key performance metrics (e.g. App ratings, Transaction Volume, User retention) and iterate based on insights.
• Engage with stakeholders (product, marketing, compliance, customer support) to align product strategy.
• Ensure compliance with MAS regulations and Information Security policies.
• Ensure quality delivery of NETS App by Live Verification and Testing before delivery.
• Support Business administrative duties.

Mindset and Traits 

• User-Centric: Obsessed with improving App ratings by addressing user complaints (e.g. Bugs, incidents, UI/UX friction.)
• Problem-Solver: Proactive in troubleshooting issues affecting App performance and ratings.
• Adaptable: Comfortable working in a fast-paced fintech environment with regulatory and security controls.
• Collaborative: Ability to influence stakeholders.
• Data-Driven: Ability to aggregate and utilise data to develop insights, prioritisation and decision-making.
• Well-Informed: Passion to stay ahead of current and future payment industry trends.

Requirements

• Diploma/Degree in Computer Science of related disciplines.
• 3-5 years of experience as a Product Owner or Product Manager, preferably in fintech payments or mobile apps.
• Strong understanding of Agile/Scrum methodologies and related App product development lifecycle.
• Excellent communication skills to bridge technical and business teams.
• Knowledge of Singapore’s digital payment landscape is a plus.