F-Secure Corporation
Common IT Specialist
F-Secure CorporationFinland15 hours ago
Full-timeRemote FriendlyInformation Technology
For over 35 years, F-Secure has led the cybersecurity industry with our 200+ service provider partners. As the home of scam protection, we're reimagining how we protect people from modern threats through cutting-edge scam detection and solutions that are setting the industry standard. We bring together the sharpest minds of cyber security with a shared purpose: to protect people from modern threats. Here, you’ll have a real impact, making every digital moment more secure for everyone. You’ll thrive and grow in our Fellowship culture, where we dream big, trust, and challenge each other to deliver results and move with speed. You’ll be welcomed into a diverse, global team with an informal and collaborative culture where your voice truly matters.

Join us in securing the digital world together – where your work will make a lasting impact.

Ready to advance your tech career at an innovative company making a real impact in consumer cybersecurity? We're expanding our IT Operations team in Helsinki, Finland and seeking for a Common IT Specialist to support our offices and enhance our global IT operations. Working alongside our trusted IT partners, you'll help align IT operations with business objectives while continuously improving processes onsite. You'll join a diverse, global team of IT professionals, architects, and cybersecurity experts who will support your growth from day one.

We're looking for someone who is technically minded, proactive, and thrives on collaboration with cross-functional, multicultural teams. You approach work systematically, excel at prioritizing multiple IT tickets and projects, and when someone mentions "the Cloud," you think infrastructure, not weather. This role offers the perfect blend of global impact and local presence. You'll support stakeholders across multiple locations while enjoying flexible remote work options and regular collaboration at our Kuala Lumpur office. If you're ready to develop cutting-edge IT solutions and take your career to the next level, we'd love to hear from you.

We work in a hybrid model based in our newly opened Helsinki HQ – designed for modern collaboration and teamworking, complete with a rooftop sauna and a fully equipped gym. Check it out here!

Your Main Domains Would Be

  • Employee Support Services (Onsite and Remote)
  • Device and lifecycle management
  • Purchasing and related processes
  • Cyber Security

Key Responsibilities In This Role

  • Ticket handling and troubleshooting
  • Workstation and mobile device lifecycle management, license management etc.
  • Documentation (KB articles, change tickets)

What are we looking for?

  • Around 4 to 5 years of hands-on IT support or Service Desk operations experience with a proactive approach to working with people and collaborating across cross-functional, multicultural teams. You work systematically, prioritize effectively, and are comfortable managing multiple IT tickets and tasks.
  • Full professional proficiency in English (written and spoken) as that is our organizational language
  • Proficiency with Jira and ticket management systems
  • Understanding of basic cybersecurity principles and processes
  • Familiarity with O365, Entra, and Intune
  • Windows OS & MacOS experience

Bonus Points For: Experience or knowledge of Claude, or CoPilot, so make sure to mention these in your application! We especially value candidates who demonstrate a "can-do" attitude and have the courage to take initiative and make decisions independently.

What you will get from us?

  • Welcome to the good side – the home of scam protection! Work with industry-leading experts defining the future of cybersecurity and scam protection.
  • Thrive in our Fellowship culture where we empower, trust, challenge, and support each other in doing our best work.
  • Flexible work that works for you – hybrid and remote options with team-agreed ways of working.
  • Inclusive environment with flat, approachable leadership in our diverse global community.
  • Comprehensive global benefits including Employee Share Savings Plan (ESSP), Fellow Member of the Board opportunities, and Annual Protect & Educate paid volunteer day.
  • Wellbeing support through personal coaching services and one hour per week for personal recharging.
  • Continuous growth via F-Secure Academy, Leadership programs, AI training, mentoring, and dedicated Learning Week.

A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.

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