Field Support Representative Specialist
Edge AutonomyLatvia19 hours ago
Full-timeOther
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Description
Field Support Representative Specialist
Edge Autonomy Riga is a globally operating company with its headquarters in the United States and is proud to be part of the Redwire group. We specialize in the design, manufacturing, and integration of autonomous unmanned aerial vehicles (UAVs) and advanced electro-optical surveillance systems. Our technologies are trusted and deployed across defense, security, civil, and industrial sectors worldwide.
Our company culture is driven by innovation, sustainability, mutual respect, and international collaboration. We value diverse perspectives and are committed to fostering a dynamic and inclusive work environment.
The Field Support Representative (FSR) provides operational and technical support to Edge Autonomy customers, ensuring the effective performance of products and services and maintaining a high level of customer satisfaction. The role requires the ability to independently identify and resolve technical issues, maintain up-to-date knowledge of our products, and collaborate with various internal teams.
Key Responsibilities
Provide on-site operational and technical support to customers.
Diagnose and resolve technical issues, providing consultation and guidance to clients.
Document customer inquiries, issues, and feedback in company systems.
Ensure a high level of customer satisfaction by responding promptly and delivering quality service.
Maintain up-to-date technical and operational knowledge of Edge Autonomy products and systems
Collaborate with other departments (Program Managers, Product Managers, Customer Service, MRO).
Participate in the “Stand-by System” rotation schedule.
Perform other duties as assigned by the direct manager.
Requirements
Bachelor’s degree in aviation, mechanical engineering, or another technical field.
Knowledge of unmanned aircraft (UAS) technologies and aviation standards.
Excellent technical, analytical, and problem-solving skills, with attention to detail and responsibility.
Ability to work independently and as part of a team.
Good command of Latvian and English (Russian language skills are an advantage).
Willingness to travel for short business trips abroad.
Proficiency in MS Office and basic knowledge of technical software (e.g., SolidWorks, etc.).
We Offer
Modern production facility with cutting-edge equipment and a dynamic work environment.
Salary from 2200-2400 gross.
Health and children accident insurance, after probation time.
Accident insurance from first day.
Annual bonus program based on performance.
Yearly salary review.
Financial support in special life situations.
Free parking and company shuttle bus Jelgava–Riga–Jelgava.
Join our team and grow your technical skills while working with world-class technologies! Please submit your CV in English by clicking 'Apply' or send it directly to [email protected]
We appreciate every application, but please note that only shortlisted candidates will be contacted for interviews.
The information submitted by the candidate will be processed and stored in accordance with the General Data Protection Regulation (GDPR) and the company's recruitment procedures will be used for recruitment purposes.
Field Support Representative Specialist
Edge Autonomy Riga is a globally operating company with its headquarters in the United States and is proud to be part of the Redwire group. We specialize in the design, manufacturing, and integration of autonomous unmanned aerial vehicles (UAVs) and advanced electro-optical surveillance systems. Our technologies are trusted and deployed across defense, security, civil, and industrial sectors worldwide.
Our company culture is driven by innovation, sustainability, mutual respect, and international collaboration. We value diverse perspectives and are committed to fostering a dynamic and inclusive work environment.
The Field Support Representative (FSR) provides operational and technical support to Edge Autonomy customers, ensuring the effective performance of products and services and maintaining a high level of customer satisfaction. The role requires the ability to independently identify and resolve technical issues, maintain up-to-date knowledge of our products, and collaborate with various internal teams.
Key Responsibilities
Provide on-site operational and technical support to customers.
Diagnose and resolve technical issues, providing consultation and guidance to clients.
Document customer inquiries, issues, and feedback in company systems.
Ensure a high level of customer satisfaction by responding promptly and delivering quality service.
Maintain up-to-date technical and operational knowledge of Edge Autonomy products and systems
Collaborate with other departments (Program Managers, Product Managers, Customer Service, MRO).
Participate in the “Stand-by System” rotation schedule.
Perform other duties as assigned by the direct manager.
Requirements
Bachelor’s degree in aviation, mechanical engineering, or another technical field.
Knowledge of unmanned aircraft (UAS) technologies and aviation standards.
Excellent technical, analytical, and problem-solving skills, with attention to detail and responsibility.
Ability to work independently and as part of a team.
Good command of Latvian and English (Russian language skills are an advantage).
Willingness to travel for short business trips abroad.
Proficiency in MS Office and basic knowledge of technical software (e.g., SolidWorks, etc.).
We Offer
Modern production facility with cutting-edge equipment and a dynamic work environment.
Salary from 2200-2400 gross.
Health and children accident insurance, after probation time.
Accident insurance from first day.
Annual bonus program based on performance.
Yearly salary review.
Financial support in special life situations.
Free parking and company shuttle bus Jelgava–Riga–Jelgava.
Join our team and grow your technical skills while working with world-class technologies! Please submit your CV in English by clicking 'Apply' or send it directly to [email protected]
We appreciate every application, but please note that only shortlisted candidates will be contacted for interviews.
The information submitted by the candidate will be processed and stored in accordance with the General Data Protection Regulation (GDPR) and the company's recruitment procedures will be used for recruitment purposes.
Key Skills
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