Technical Support Engineer

We are looking for a motivated and skilled Support Engineer to join our client’s team. In this role, you will be the first point of contact for IT managers or end users providing high-quality support and acting as a key representative for their needs. You will be responsible for quickly and accurately recording user issues and handling both 1st and 2nd level support requests.

Key Responsibilities:

• Provide efficient 1st and 2nd level support, resolving issues and managing requests
• Assist in managing user and computer accounts, including account creation, workstation setups, and access rights allocation
• Provide application administration and support, ensuring smooth IT operations for end users

Requirements:

• Experience in 1st and 2nd level support
• Strong knowledge of Microsoft technologies, including Windows operating systems
• Familiarity with other technologies such as Active Directory, Exchange Server, M365, Azure and Network
• Fluent in both German and English
• Driving licence Cat. B