Product Manager - Service Delivery Enhancement
Hitachi EnergyPoland2 days ago
Full-timeProduct Management, Marketing
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
The opportunity
We are seeking a dedicated and detail-oriented ServiceNow service or product manager to join our team. This role is crucial in managing and prioritizing development demands that impact the backend experience in ServiceNow, specifically focusing on the service delivery team, service desk, and on-site support. The ideal candidate will gather requirements, manage the pipeline, and ensure timely delivery of solutions.
How You Will Make An Impact
With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
We are seeking a dedicated and detail-oriented ServiceNow service or product manager to join our team. This role is crucial in managing and prioritizing development demands that impact the backend experience in ServiceNow, specifically focusing on the service delivery team, service desk, and on-site support. The ideal candidate will gather requirements, manage the pipeline, and ensure timely delivery of solutions.
How You Will Make An Impact
- Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations.
- Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams.
- Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively.
- Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.
- Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.
- Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
- Proven experience as a ServiceNow service or product manager, or in a similar role.
- Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.
- Excellent communication, organizational and analytical skills.
- Attention to detail to ensure solutions meet requirements and quality standards.
- Proactive mindset for process improvements.
With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Key Skills
Ranked by relevanceReady to apply?
Join Hitachi Energy and take your career to the next level!
Application takes less than 5 minutes