Norwegian Refugee Council
Product Manager – Humanitarian Innovation (CLEAR Project)
Norwegian Refugee CouncilNorway15 hours ago
Full-timeProduct Management, Marketing
Job Description

What we are looking for:

NRC is looking for a visionary and impact-driven Product Manager to join our pioneering CLEAR Project - a transformative initiative that uses artificial intelligence and predictive analytics to reshape how the humanitarian sector anticipates and responds to crises.

The CLEAR Project represents NRC’s bold vision for the future - using artificial intelligence and predictive analytics to revolutionize early warning systems and drive risk-informed, proactive humanitarian action worldwide. It brings data, technology, and purpose together to build smarter early warning systems and enable proactive, risk-informed humanitarian action across the globe.

As the Product Manager, you’ll be at the heart of turning CLEAR’s vision into reality. You’ll shape the product roadmap, align diverse stakeholders, and translate strategic objectives into cutting-edge digital solutions that empower humanitarian response teams worldwide. Working closely with the AI Lead, you’ll oversee day-to-day product development, coordinate seamlessly between research and engineering, and ensure that innovation moves from concept to impactful delivery.

This is more than a product role - it’s a chance to drive humanitarian innovation at scale!

What you will do:

  • Develop and maintain CLEAR’s product roadmap, ensuring alignment with project goals, user needs, and NRC’s AI strategy.
  • Define and prioritize product requirements, user stories, and features, managing the product backlog and development cycles with engineering, design, and data teams.
  • Lead product launches, adoption initiatives, and change management processes across field operations and partner organizations.
  • Track product performance metrics, analyze user data, and iterate for continuous improvement and impact.
  • Communicate updates, manage stakeholder expectations, and coordinate pilots and field-testing with country teams.
  • Ensure compliance with NRC policies, ethical AI standards, and humanitarian technology regulations.
  • Oversee UX/UI design requirements and product lifecycle management, including risk mitigation, technical debt, and contingency planning.
  • Monitor trends in humanitarian technology and generate regular performance reports and strategic recommendations.

Please download the detailed job description to learn more about the position.

What you will bring:

  • 5-7 years of product management experience in technology, data, or digital transformation contexts
  • Demonstrated track record of successfully launching and scaling complex digital products from concept through implementation
  • Ability to translate technical capabilities for non-technical users and operational requirements for technical teams
  • Familiarity with modern software development practices including agile methodologies, API integration, and cloud platforms
  • Proficiency with product management tools and frameworks including user story mapping, prioritization matrices, and OKR frameworks
  • Experience conducting user research, usability testing, and human-centered design processes
  • Strong data literacy with ability to define metrics, interpret analytics, and make data-informed product decisions
  • Experience managing multi-stakeholder projects with diverse technical and non-technical audiences
  • Good understanding of data science, machine learning, and AI capabilities sufficient for informed technical conversations
  • Understanding of data ethics, privacy considerations, and responsible AI principles for vulnerable populations
  • Previous experience working in or closely with humanitarian operations, understanding field realities and coordination mechanisms, an asset.
  • Systems thinking approach with ability to understand complex interconnections between technical components, user needs, and organizational systems
  • Strong analytical and problem-solving skills with ability to break down ambiguous challenges into actionable product features
  • Comfortable with uncertainty and ambiguity typical of innovation projects in rapidly changing humanitarian contexts
  • Ability to make difficult prioritization decisions with incomplete information.
  • Demonstrated cultural sensitivity and effectiveness working across diverse international contexts with multilingual, multicultural teams.

What we offer:

  • Duty station: Oslo or NRC Representation Offices (London, Brussels, Berlin) or EOR Countries (France, Italy, Denmark, Finland, The Netherlands) – The candidate must have the legal right to live and work from any of these countries. NRC will not provide sponsorship for visa and work permit.
  • Contract: 2 years.
  • Travel: 30%.
  • Salary/benefits: Grade 9 on NRC’s Resident salary scale, with accompanying terms and conditions.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

  • For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • We receive many applications for each vacant position and so only shortlisted candidates will be contacted.

If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • do demanding and professional work, often in challenging contexts.
  • join a work culture that empowers every employee to share ideas and take responsibility.
  • be part of a welcoming and supportive community committed to human dignity.

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

  • treat everyone with respect and dignity
  • contribute to building a safe environment for all
  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

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