Infrastructure reliability or SRE

Required Knowledge & Experience

Technical Experience — Mandatory

• Minimum 5 years of experience in Infrastructure Reliability Servicing or related IT operations.
• Strong knowledge of IT repository tools such as:
• CMDB, Application Referential.
• Experience with monitoring and alerting tools:
• Dynatrace, Opnet, BAM (or similar).
• Proficiency in incident, problem and change management tools (e.g., ServiceNow).
• Strong analytical skills with the ability to establish and track performance metrics, deliver data-driven insights, and support strategic improvements.

Business Experience — Mandatory

• Experience working in dynamic and cross-functional teams.
• Ability to understand client challenges and propose tailored solutions.
• Analytical and creative problem-solving mindset for improving service quality and stability.
• Ability to translate complex technical issues into simple, non-technical explanations for stakeholders.

Summary of Core Tools & Technologies:

• IT Repository: CMDB, Application Referential
• Monitoring & Alerting: Dynatrace, Opnet, BAM
• ITSM: ServiceNow
• Cloud Migration (general)
• Incident, Problem & Change Management