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Required Knowledge & Experience
Technical Experience — Mandatory
- Minimum 5 years of experience in Infrastructure Reliability Servicing or related IT operations.
- Strong knowledge of IT repository tools such as:
- CMDB, Application Referential.
- Experience with monitoring and alerting tools:
- Dynatrace, Opnet, BAM (or similar).
- Proficiency in incident, problem and change management tools (e.g., ServiceNow).
- Strong analytical skills with the ability to establish and track performance metrics, deliver data-driven insights, and support strategic improvements.
Business Experience — Mandatory
- Experience working in dynamic and cross-functional teams.
- Ability to understand client challenges and propose tailored solutions.
- Analytical and creative problem-solving mindset for improving service quality and stability.
- Ability to translate complex technical issues into simple, non-technical explanations for stakeholders.
Summary of Core Tools & Technologies:
- IT Repository: CMDB, Application Referential
- Monitoring & Alerting: Dynatrace, Opnet, BAM
- ITSM: ServiceNow
- Cloud Migration (general)
- Incident, Problem & Change Management
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