With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience

Location and Work Mode: Hybrid (2-3 days from the Warsaw office)

Type of contract: CoE

About the role:

2 shifts:

1st one (9 am -5 pm CET)

2nd one: (12 pm - 8 pm CEST)

Weekend on-call support on a Rotational basis

Role & Responsibilities:

• Understands technical requirements and applies relevant knowledge to support application stability.
• Identifies and contributes to solutions that enhance application support and performance with minimal guidance.
• Applies best practices in configuring and troubleshooting software, systems, databases, and related infrastructure.
• Collaborates with peers to maintain the reliability of critical applications.
• Investigates and resolves performance issues using appropriate tools and methodologies.

Requirements:

• 4 + years of experience in Site Reliability Engineering or Production Application Support.
• Strong experience in Production Application Support, including incident management for large-scale enterprise applications and familiarity with ITSM processes.
• Background in Java application support, including JVM understanding.
• Proficient in Unix/Linux environments and SQL.
• Skilled in troubleshooting and debugging complex issues.
• Experience working in large server environments.
• Excellent communication skills and ability to work effectively across teams.
• Availability for rotational on-call support and flexible working hours to meet operational needs.

Key Skills & Attributes:

• Energy & Experience: Growth mindset with curiosity and passion for technology; thrives on global-scale challenges.
• Customer Service: Provides support for merchant escalations related to application issues (e.g., latency, transaction failures, feature malfunctions).
• Language Expertise: Proficient in one or more general-purpose programming languages (e.g., Java, Python).
• Support: Experience supporting modern services and web applications in Linux and/or Windows environments.
• Continuous Learner: Eager to explore new technologies such as DevOps platforms, Kubernetes, and Docker.
• Collaboration: Proven experience working with cross-functional teams including Product, QA, DevOps, and Agile/Scrum teams.
• Flexibility: Willingness to work flexible hours to support global teams and participate in rotational on-call support.

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.