IT Support Engineer
MarcapUnited Arab Emirates6 days ago
Full-timeRemote FriendlyInformation Technology
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Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.
Responsibilities:
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years' experience in a similar IT support role within the UAE
Proven experience as an IT Support Engineer or similar role
Strong knowledge of computer systems, networks, and software applications
Experience with troubleshooting hardware and software issues
Familiarity with IT security best practices and standards
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks effectively
Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
Willingness to learn and adapt to new technologies
Responsibilities:
- Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email
- Ensure optimal performance of computer systems and maximize user productivity
- Install and configure computer hardware, operating systems, and software applications
- Monitor and maintain IT infrastructure, including computer systems and networks
- Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint)
- Assess technical issues and determine the most effective solutions based on available information
- Perform remote troubleshooting using diagnostic tools and techniques
- Escalate unresolved issues to higher-level support teams as necessary
- Provide timely and accurate updates on the status of IT support tickets
- Document incidents, resolutions, and system events in detailed logs
- Follow up on open tickets and ensure all updates are properly recorded
- Maintain scheduled backups and ensure secure storage of backup
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years' experience in a similar IT support role within the UAE
Proven experience as an IT Support Engineer or similar role
Strong knowledge of computer systems, networks, and software applications
Experience with troubleshooting hardware and software issues
Familiarity with IT security best practices and standards
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks effectively
Relevant technical certifications (e.g., CompTIA, Cisco) are a plus
Willingness to learn and adapt to new technologies
Key Skills
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