Sr. Program Manager

The Team:

• The Service Partnership Group focuses on furthering Samsung's strategic aims and maximize revenue through strong partnerships that bring user experiences to life across our suite of Mobile and TV devices. With our portfolio of tech, media, and streaming service partnerships, we drive best in class terms to yield high profitability, serve as partner and Samsung advocates to increase innovative product and feature adoption, and collaborate with our worldwide offices to construct new, differentiated experiences for our customers. This relentless focus on excellence has solidified Samsung's position as a global leader, maintaining its #1 ranking in Smart TVs for 19 consecutive years and in Smart Phones worldwide.

Position Overview:

• We are seeking a highly organized, detail-oriented Senior PMO to join our Service Partnership Group. In this role, you will be responsible for tracking, monitoring, and reporting on the adoption of key product features across major streaming applications for our platform. This role will drive efficiencies and transform project tracking workflows across the global Samsung organization for internal executive and key department initiatives. You will collaborate closely with Product Managers, Technical Account Managers, Business Development, Partner Managers and other stakeholders to ensure our most important ideas, projects, and features are presented, launched, and tracked successfully.

Key Responsibilities:

• Maintain and continuously improve trackers to monitor product feature adoption across media services/apps and leadership initiative progress
• Consolidate and interpret adoption/project metrics, highlighting trends, risks, and opportunities.
• Partner with global cross-functional teams to gather updates, escalate risks, remove blockers, and ensure alignment on priorities
• Proactively drive high-priority initiatives forward with minimal direction, ensuring tight deadlines are met
• Create and manage clear, concise reports, dashboards, and web pages to communicate progress to Samsung leadership
• Identify and recommend process improvements for product adoption tracking and reporting
• Serve as the organization backbone for key team, leadership, and product adoption initiatives, ensuring details are accurate and up-to-date

Qualifications:

• Bachelor’s Degree from an accredited college
• 8-10 years of project management, PMO, or similar experience in a media, entertainment, or technology environment
• Project management certification preferred (ex: Six Sigma, PMP, etc.)
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Strong organizational skills and obsessive attention to detail
• Demonstrated experience proactively advancing high-priority projects with minimal oversight
• Excellent written and verbal communication skills
• Proficiency with project management tools (ex: Jira, Salesforce, Airtable) and data visualization platforms
• Comfortable working with data sets to extract meaningful insights