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Key Job Responsibilities:
- Provide technical support to colleagues for IT hardware and software issues.
- Troubleshoot and resolve IT problems, escalating complex issues as needed.
- Assist in the maintenance and management of IT infrastructure and equipment.
- Install, configure, and update software applications and operating systems.
- Perform routine system checks, backups, and system updates.
- Maintain accurate records of IT equipment, licenses, and inventory.
- Collaborate with IT team members to implement security measures and protocols.
- Assist colleagues with IT-related inquiries and provide training as needed.
- Monitor IT systems for performance, security, and data integrity.
- Assist in IT projects, including system upgrades and technology deployments.
- Keep abreast of emerging technology trends and provide recommendations.
- Document IT processes, procedures, and technical guides.
- Assist in the evaluation and procurement of IT hardware and software.
- Support IT-related documentation and reporting requirements.
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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