JOB TITLE: Junior Digital Product Manager

DEPARTMENT: Marketing

DIRECT REPORTS: No

LOCATION: Stamford Bridge

CONTRACT: Permanent, Full time

JOB FUNCTION: We’re looking for a proactive and detail-oriented Junior Product Manager to lead our Business as Usual (BAU) stream, focusing on bug fixes, stability improvements, and incremental enhancements across our web and app platforms. This is a critical role that ensures our digital products remain reliable, performant, and user-friendly.

You will be a proactive problem solver, a confident communicator between technical and non-technical teams and have a good eye for detail as well as the ability to see the bigger picture.

Closing date: 11th November

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

You’ll be (Responsibilities):

• Own and maintain the BAU product backlog, ensuring issues are well-defined, prioritised, and aligned with business goals.
• Work closely with engineering, QA, and support teams to triage bugs, monitor stability, and drive resolution of technical issues.
• Manage the BAU budget, ensuring efficient allocation of resources and tracking spend against forecasts.
• Liaise with internal stakeholders to gather feedback, understand pain points, and communicate progress on fixes and improvements.
• Use analytics and user feedback to identify recurring issues and opportunities for stability enhancements.
• Champion continuous improvement in how BAU work is scoped, prioritised, and delivered.
• Triaging fan support and user feedback for the website as a source of new ideas.
• Assess competitor products and make improvement recommendations.
• Be involved in every stage of the product development process: discovery workshops, gathering requirements, developing feature ideas, writing user stories/development tickets, supporting Agile ceremonies and carrying out user acceptance testing.
• Participate in the day-to-day delivery of the product roadmap & backlog.
• Engage with our development agency daily to troubleshoot issues and track progress.
• Take part in acceptance testing to ensure UX and overall build quality are to exemplary standard before any release.
• Build, track and report on optimisation initiatives (e.g. A/B testing)
• Contribute to the product strategy through definition and clear articulation of business and user requirements.

You’ll have: (Experience required)

• 1-3 years’ experience in a product or project management role, ideally within a digital or tech environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Familiarity with agile methodologies and tools like Jira
• Comfortable working with technical teams and understanding basic web/app architecture.
• An understanding of digital standards and best practices including technical/content SEO and accessibility
• Experience balancing multiple priorities and dealing with ambiguity
• Excellent communication and stakeholder management skills.
• A proactive mindset with a passion for improving user experience through stability and reliability.
• Excellent interpersonal and communication skills
• Self-motivated and able to work autonomously
• Commitment to high standards and attention to detail
• Ability to multitask under time constraints and not compromise quality

In return: (Benefits)

• 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.
• Pension Contribution (5%)
• Life Assurance (4 x base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Stamford Bridge (Mon-Fri)
• Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well-being community

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.