Service Desk Engineer
G+D NetceteraSwitzerland1 day ago
Full-timeEngineering
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G+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology.
G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D Netcetera community. In international teams, we passionately develop customized solutions and products for the challenges of the future.
Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.
Requirements
Your tasks
G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D Netcetera community. In international teams, we passionately develop customized solutions and products for the challenges of the future.
Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.
Requirements
Your tasks
- Handling request and incidents sent to ServiceDesk via ticketing system, phone or direct approach from other employees
- Constantly updating Service Desk documentation and proposing improvements, automation and optimizations
- Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
- Managing hardware inventory (order, receive, document and distribute the hardware)
- Workplace preparation for the employees
- Supporting company events
- Degree in computer science or equivalent
- Fluent in English (written and spoken); knowledge of German is an advantage
- Experience with infrastructure based on Windows 11, Microsoft Office 365 and other applications
- Basic knowledge from MacOS Administration
- Basic networking concepts
- It is a plus if you have knowledge of ITIL4 Foundation, Azure Administrator Foundation or ServiceNow Administrator Foundation
- Additional experience with Configuration Manager (SCCM), Managing Azure AD, Intune, SharePoint, Teams, Exchange Online, Jamf or other MDM platforms is an advantage
Key Skills
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Join G+D Netcetera and take your career to the next level!
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