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The Network Operations Engineer I is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope
- Applies company policies and procedures to resolve routine issues
- Works on problems of limited scope
- Receives detailed instructions
- Provide support for global production content delivery network deployments
- Understanding of production and corporate network and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
- Assist with traffic and any other queries raised by ISP/partners
- Support team in handling switches for any incidents such as input errors, CRC, RMA etc.
- Work with ISP/vendors on fixing any issues related to network
- Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
- Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Builds stable working relationships internally
- Follows standard practice and procedures when analyzing situations or data
- Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
- Understanding of preparing root cause analysis for any network and server outages Programming and scripting capabilities
- Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
- Experience working in a multi-vendor network environment.
- Network certifications, including server level certifications
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Key Skills
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