About SHEIN：

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

To learn more about SHEIN follow us at sheingroup.com

Position Summary:

We are looking for a passionate and engaging technologist to be a critical part of our IT Enterprise organization. This individual will be onsite at our Singapore location and be the main point of contact and escalation for networks in our Singapore office and warehouse locations, as well as remote support for our remote users. The network engineer will be working directly with the IT Manager in Singapore, business teams and IT Leadership to transition and document IT infrastructure and security projects from engineering to production support.

Core Responsibilities:

• Day to day escalation support for backend and cloud networks
• Prepare, maintain, and keep updated IT procedures and documentation related to our processes and platforms operations
• Collaborate with department personnel and design innovative solutions for all IT issues for all of the warehouse and corporate network technologies
• Ensure the company is adhering to information security best practices
• Maintain the hardware lifecycle and inventory management of all IT equipment and networks
• Sustain high-availability service levels and ensure fulfillment of business-wide service levels and operational support objectives.
• Lead individual contributor in IT infrastructure and security projects in designing and evaluating new technologies

Skills and Qualifications:

• A minimum of 5 years of experience in enterprise network and technology field
• Possess a Bachelor’s degree or higher in the field of engineering, computer science or equivalent advance technology field of study
• Strong knowledge of and experience with design, implementation, maintenance, upgrades and operations of multiple enterprise IT network disciplines, such MPLS, SDWAN, networking, mobility, communication tools, and enterprise billing and collaboration systems.
• Strong working and practical knowledge of industry IT standards and regulations.
• Experience with change management lifecycle, development and regular preparation of management status and key metrics reports
• Ability to work with extremely technical staff working on very sensitive subject areas and with extremely sensitive information
• High level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity
• Must be a strong communicator with exceptional verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally.
• Solid fundamental knowledge and troubleshooting skills in the following

DNS/DHCP/VPN/802.1x/Radius/SSL/PKI

Firewall/Switches/Routers

Azure/AWS Cloud networking

SDWAN

VOIP

Wireless

LAN/WAN routing protocols (BGP, OSPF, RIP)

• Experience in designing, deploying, and optimizing the below technologies (SaaS/Cloud based IT operations systems is a plus)

High availability networks

SDN

Load balancing

Network monitoring

• Our ideal candidate would also possess experience managing and supporting systems and servers is a plus

Windows/Linux servers and storage

Active Directory or Azure Active directory

Virtualization platform

• Able to communicate clearly, both verbally and in writing, in English. Fluency in Mandarin is highly preferred to support regional stakeholders.