Eneco
Senior .NET Backend Engineer
EnecoNetherlands18 hours ago
Full-timeRemote FriendlyInformation Technology
  • Doing your Tech magic for Eneco's dynamic heartbeat, Customer Service growing into an almost fully automated customer centric power house.
  • Work on features like Agent Assist, Smarter forecasting, Voicebot technology, advanced intelligent routing and other contributing solutions.
  • Become part of a tech-driven organisation with experts, learn continuously, and contribute to improving customer solutions.

Why choose Eneco?

The One Planet strategy we are committed to here at Eneco sets an ambitious goal to be climate neutral by 2035. We want to achieve that goal for both us and our clients. To make it happen, we are dedicated to offering our customers innovative digital capabilities and smart solutions. Our Digital Core team is working towards creating an exceptional online customer experience, through modernizing the Eneco chat, app and web environments. We are striving to deliver a superior digital customer experience that will stimulate and make it easier for our customers to become greener, every day.

What You’ll Do

You will join a newly forming team of Customer Success Tech. As a Backend Developer in the team, you will work together with your colleagues to:

  • Create a more efficient and intelligent workplace for human Agents by automating repetitive manual work and providing intelligent tooling
  • Reduce human handled customer questions by automating the handling of incoming question via app/web/call/mail
  • Create a more intelligent central routing solution to route customers to the best possible channel and or agent based on customer variables, actualities and other indicators.
  • Create the best possible voicebot linked to CoPilot Studio providing selfservice and intelligent routing
  • Besides these you will be actively involved in creating a better, more efficient and mostly automated Customer Service

The team will be utilizing latest genAI and other solutions from Microsoft and other partners to realise the dream of agentic customer service.

Our platforms are meticulously constructed using .NET Core and Azure DevOps, offering you the freedom to leverage a range of tools that best suit the task at hand – think Kubernetes, Kafka, and more. By immersing yourself in this diverse and forward-looking environment, you'll actively shape the technological landscape that drives Eneco's mission to create a greener world.

Have a look at the experience of one of the team members, Alex is working in one of our product teams building the Virtual Power Plant: https://www.werkenbijeneco.nl/its-about-work-satisfaction

Is this about you?

  • Excellent knowledge and hands-on experience in both .NET and Azure are a must.
  • Big bonus if you have experience with Microsoft GenAI tooling, such as AI Foundry
  • Desired experience: CRM, Genesys CX Cloud, Dynamics 365, MS Power Platform
  • Experience in developing scalable, high-performance applications in Azure.
  • Experience working in ADO (Azure DevOps) is important as the CI/CD environment is built in this and works fully automatically.
  • Ability to collaborate with cross-functional teams, including developers, testers and project managers.
  • Excellent communication skills and ability to convey technical concepts to non-technical stakeholders.
  • Strong communication skills in English.
  • You have to be based in the Netherlands to apply for this opportunity

You’ll be responsible for

  • Collaborate effectively within cross-functional product teams to architect and deliver exceptional backend solutions using .NET Core and Azure DevOps.
  • Inject innovation into production processes, contributing fresh ideas and creative approaches to enhance the quality and impact of our digital products.
  • Craft enduring, future-proof backend solutions that reflect a strong sense of pride and excellence, ensuring longevity and reliability.
  • Stay updated on industry trends, best practices, and emerging technologies in .NET Core and Azure DevOps, driving continuous improvement and technological advancement.
  • Utilize your expertise to shape user experiences by translating design concepts into robust and efficient backend systems, optimizing user engagement and overall product excellence.

This is where you’ll work

As you come aboard, you'll seamlessly integrate into our backend team and join the platform or one of the product teams. While building solutions for your team you will always keep in mind the quality and performance of backend applications across Eneco's digital platforms. This involvement not only reinforces your role within the product team but also extends your influence to enhance the broader backend standards across all digital realms, fueling our ongoing technological progress.

What We Have To Offer

  • Gross annual salary between €85.000 and €120.000 Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.
  • FlexBudget Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing. Have it paid out, use it to buy extra holiday days or save it up for something nice, it's up to you.
  • Personal and professional growth Eneco is fully committed to help you in your personal and professional development.
  • Hybrid working: home, office or abroad Work 40% at the office, 40% from home, and 20% flexibly. With manager approval, you may work abroad (within approved countries) up to 3 weeks/year, max 2 consecutively.

Want more information about our terms of employment?

Here's what you get from us

Work that works for you and the climate

If you decide on a career at Eneco, you are choosing ambition, growth and opportunities. You will have all the space you want to improve yourself and do your job the way that suits you best, which includes having a good work-life balance. You can work to a flexible schedule and work partly from home if your role allows it.

That is how you can work on your own future and on the future of the world. After all, you and your 4,000 colleagues are committed to our mission: climate neutrality by 2035. We assist customers to accelerate their sustainability efforts, devise innovative solutions and seize opportunities with both hands. Are you ready?

The phases of our application procedure

Want to know more about this job function?

With this job vacancy, we aim to recruit a new colleague for Eneco. Therefore, this is not a solicitation for acquisition.

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