HR Service Center Representative

As an HR Service Center Representative, you provide end-to-end administrative and operational support for HR functions, ensuring accurate transaction execution, data integrity, and a seamless employee experience. This role partners with employees, managers, HR colleagues, and Employee of Record (EOR) vendors, balancing day-to-day service center responsibilities with program coordination and process improvement initiatives.

At this job you will:

• Handle global and region-specific employee inquiries, ranging from simple to moderate, applying knowledge and experience of HR policies, procedures, HR systems, and internal processes. Redirect complex or confidential matters to appropriate experts.
  
  
• Offer prompt assistance on HR policies, procedures, and benefits information, ensuring timely processing of benefit claims.
  
  
• Process transactions within HR systems per established guidelines and procedures (Sapling, Lattice, Deel, Remofirst, Zendesk).
  
  
• Uphold data consistency and accuracy by following protocols for updating, validating, and rectifying HR records and related data within HR systems.
  
  
• Maintain the integrity of organizational data within HR systems, updating systems accurately and conducting regular data audits.
  
  
• Manage electronic employee records, ensuring comprehensive maintenance.
  
  
• Contribute to PandaDoc's HR Knowledge Base by updating HRWiki with new policies and providing employee feedback for documentation improvement.
  
  
• Generate and summarize basic reports or queries, supporting data analysis for leadership purposes.
  
  
• Monitor systems, recommend corrective actions, while embodying PandaDoc's vision and values in all employee interactions.
  
  
• Provide assistance for all areas of HR functions for Contractors and EOR workers including HR systems, HR Administration, audit reports, verification letters, HR policies and procedures, Payroll, Rewards, Performance Management, Talent, Mobility in coordination with HRBP.
  
  
• Collect and coordinate the flow of contracts and other documents necessary to work with Contractors, EOR workers, and counterparties.
  
  
• Maintain and audit the personal data of Contractors and EOR workers in HR systems.
  
  
• Be responsible for ad hoc administrative duties.

PandaDoc empowers more than 37,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An annual personal budget for educational classes, conferences, etc. — anything to further your professional knowledge
• A competitive salary
• And much more!