Rixos Hotels
Director of Information Systems
Rixos HotelsTurkey5 hours ago
Full-timeRemote FriendlyInformation Technology
Company Description

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of “Director of Information Systems” to be considered at Rixos Tersane İstanbul.

Job Description

  • Prepares budgets for system software, operating systems, and hardware.
  • Ensures system security.
  • Keeps operating systems up to date.
  • Monitors the operational status of hardware.
  • Ensures uninterrupted operation of all systems.
  • Performs regular backups of data belonging to existing programs to prevent data loss in case of any issues.
  • Conducts maintenance and repair of existing servers and computers.
  • Acts in accordance with company policies and principles, paying utmost attention to operational guidelines.
  • In case of any issues with packaged software, contacts contracted support firms and receives assistance. If necessary, sets up remote connections to enable firms to intervene.
  • Ensures the setup and monitoring of the network system.
  • Assists in training staff on the use of computer programs upon request.
  • Ensures the secure operation of the door lock system; issues master key cards to relevant departments with a signed record and archives these records.
  • Conducts research to ensure current infrastructure can be integrated with new technologies.
  • Raises staff awareness about the Integrated Quality Management System, Quality Policy, and Quality Objectives; communicates any changes or updates in the system and ensures full implementation by all staff.
  • Prevents sharing of system-related passwords.
  • Informs users about password changes and warns them against sharing passwords.
  • Maintains an up-to-date inventory of hotel IT assets and prevents unauthorized removal of equipment from hotel premises.
  • Keeps IT storage inventories current; takes necessary security measures for IT depots and performs periodic checks.
  • Complies fully with company standards regarding dress code and personal hygiene.
  • Does not disclose company information to others, adhering to professional ethics and confidentiality principles.

System:

  • Installation, administration, updating, and troubleshooting of system software
  • Proficiency in Microsoft Server 2012 and above, Windows 10 and above, SQL Server 2012 and above
  • Intermediate-level knowledge of server, storage hardware, and operating systems
  • Installation, administration, updating, and troubleshooting of user computers
  • User support and issue resolution
  • Management and maintenance of mobile devices and system software
  • Installation, administration, and maintenance of backup systems and software
  • Installation, management, backup, and maintenance of operating systems used for business applications
  • Monitoring and controlling devices that ensure server continuity (UPS, generator, air conditioning systems)

Network and Network Components:

  • Firewall
  • Router
  • Switch
  • Proficiency in Wi-Fi technologies
  • Controller
  • Access Points (APs)
  • Door Lock Systems
  • IP Television (IPTV)
  • IP-based CCTV Systems

General:

  • Hotel Management Systems: PMS (Fidelio Suite8, Opera, Opera Cloud), POS (Micros 9700, Symphony), Inventory Management System (MC)
  • Financial Software Packages: Sun Account, Logo, SAP
  • Interface structures
  • API structures

Qualifications

  • At least 5 years previous experience in hospitality technology & Shopping Mall sector.
  • Knowledge of networking, hardware, software, security and Business Applications.
  • Knowledge of hotel & Mall operation
  • Posses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
  • A college education in Computer or Business Administration.
  • Ability to focus attention on details and be able to organize,
  • Prioritize, and follow up.
  • Must be able to take initiative and work productively within any given period of time, unsupervised.
  • Ability to maintain confidentiality and security of all guests and general hotel information.
  • Ability to coherently present information in front of groups.
  • Ability to work flexible hours, including weekends and evenings, if necessary.
  • Should be creative, innovative and strive for continuous improvement.
  • Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
  • Ability to prioritize and organize work assignments; delegate work.
  • Ability to ascertain departmental training needs and provide such training.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Ability to remain calm and courteous with demanding /difficult guests and /or situations.
  • Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.

Key Skills

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