About the Company

Thrively is recruiting for our client, a profitable, growth-stage healthcare payments & connectivity platform powering the revenue journey between providers, payers, and patients. For decades they’ve earned trust at national scale supporting hundreds of thousands of providers, connecting to thousands of payer networks, and processing billions of compliant transactions each year. Backed by a leading investor, they’re scaling intelligent workflows, modern APIs, and AI-assisted operations. The company is remote-first, pragmatic about cloud vs. on-prem, and values-driven in how they build, decide, and collaborate.

Position Summary

Drive and support a wide range of operational initiatives with a focus on project management, client implementations, and service delivery. You’ll lead cross-functional programs, coordinate internal teams and external stakeholders, and ensure timely, high-quality execution. Your work will streamline operations, improve customer outcomes, and fuel continuous improvement.

What You’ll Do

• Lead cross-functional projects spanning client implementations, service delivery, process improvements, tooling, and strategic initiatives.
• Own execution: build plans/timelines, resource & budget views, RAID logs; manage scope/dependencies; clear blockers quickly.
• Partner across teams: operations, engineering, product, sales, support, and leadership from plan → launch → steady state.
• Risk & change management: surface issues early, drive mitigations, and keep stakeholders aligned with crisp, regular updates.
• Optimize processes: document current state, pilot improvements, and scale what works for efficiency, quality, and throughput.
• Operational reporting: produce dashboards and exec/Board briefs on KPIs (delivery health, cycle time, adoption, quality).
• Drive accountability: run cadenced check-ins, status, and performance tracking against objectives.
• Enable culture & engagement: coordinate internal programs that advance strategic goals and team cohesion.

Compliance, Security & Confidentiality (Healthcare Environment)

• Handle data using least-necessary principles; follow approved channels for data movement.
• Use minimal identifiers (e.g., transaction IDs); escalate to limited PHI only when required to resolve an issue.
• Treat security as everyone’s job—flag and report anything suspicious or out of policy.

Key Success Factors

• Influences and leads without formal authority; builds alignment across functions.
• Juggles multiple priorities in a fast-paced setting while maintaining quality.
• Communicates clearly with internal teams and clients; earns trust through reliability.
• Meets or exceeds productivity, accuracy, and service-level targets—and improves them over time.
• Operates with a values-driven mindset: thoughtful decisions, low-ego collaboration, continuous learning, and respect.

Qualifications

• 5+ years in project/program management within operations, delivery, or implementations.
• Classically trained PM (PMP/PRINCE2 or equivalent) and/or Agile/Scrum experience.
• Proven ability to run multiple projects simultaneously, prioritize, and hit deadlines.
• Proficiency with PM tooling (e.g., Jira/Confluence, Smartsheet, Asana, MS Project) and data-driven reporting.
• Excellent leadership, stakeholder management, and written/verbal communication.
• Strong Microsoft Office/Google Workspace skills; working knowledge of technical/procedural workflows.
• Healthcare/dental industry experience a plus (HIPAA/PHI familiarity).
• Direct Reports: None

About Thrively

Thrively is a boutique recruiting partner focused on software, data, and AI engineering talent for venture-backed and private-equity–backed companies. Founded by operators who’ve led people and talent functions inside high-growth tech companies, we combine speed, quality, and flexible engagement models to help clients hire mission-critical roles. We’re hands-on from sharpening role definitions and interview frameworks to running structured, values-driven processes so every hire moves the business forward.