Nair Systems is currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• Hands-on experience with at least one ITSM platform (preferably Ivanti).

• Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.

• Experience with scripting languages (JavaScript, Python, PowerShell, or similar).

• Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).

• Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).

• Strong understanding of databases (SQL/NoSQL) and data structures.

• Good troubleshooting, debugging, and problem-solving skills.

• Experience with version control (Git) and CI/CD pipelines.

Key Responsibilities

• Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).

• Configure and develop APIs, web services, and middleware components to support ITSM processes.

• Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.

• Develop and customize workflows, business rules, and automation scripts within the ITSM platform.

• Ensure integrations adhere to data quality, performance, and security standards.

• Troubleshoot and resolve integration-related incidents, including connectivity, data flow, and process issues.

• Maintain technical documentation of all integration configurations and workflows.

• Support platform upgrades, patching, and migration activities to ensure integrations remain functional.

• Collaborate with cross-functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery.

• Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools

• Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels

• Support and maintain service management and Assets management software tool versions and patches

• Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system

• Develop service dependency maps through physical and logical configuration item relationships

• Support and deliver IT operational processes manually and through task automation tools

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]