tbo
Experts Training Lead
tboArgentina4 days ago
Full-timeEducation, Training
In this role, you will lead and govern the learning and development program. These workers are subject matter experts, with secondary or tertiary education and specialized knowledge, and we need to be able to thoughtfully manage their integration into labeling AI data. This means you will drive the initial design of training and strategic implementation of testing and skill verification processes both during qualification and when workers are in production environments. While this is initially an individual contributor role, you can expect to potentially soon manage a team to match our burgeoning business. You will work as a partner to our Learning & Development Lead to expand our training offerings, operate as a high-capacity individual contributor, and define the future of a critical part of our business growth.

Responsibilities

    • Lead the strategy and development of training for “expert” workers in partnership with the Learning and Development Lead.
    • Set and monitor KPIs and key data monitoring for experts training to guide the design and support of our ongoing processes.
    • Design the framework for data collection and analysis to identifty successful training criteria for expert workers
    • Work with our community support team to design the support strategy for expert workers, supporting different learning disciplines and catering to the higher-touch support needs of this type of workforce.
    • Collaborate with management to identify and integrate new platforms and technologies that enhance the training process for experts and maintain the client’s competitive edge.
    • Reconcile candidates' qualifications against job performance through detailed training evaluations and the application of our existing expert networks.
    • Monitor and ensure that current testing metrics are met, working closely with various departments to align our training processes with understanding of quality, psychometric assessment, and in-production performance.
Requisitos

Requeriments

    • Experience in learning and development, technical writing, or education is essential, particularly valuable if you have experience in philosophy, process engineering, or other fields that involve abstract reasoning.
    • Bachelor’s degree (B.A.) from a four-year college with 3 years of working experience, or an equivalent combination of education and experience.
    • Strong technical, critical thinking, and data analysis skills, with experience in utilizing ATS and data analysis tools to drive decisions around training and growth at scale.
    • Deep understanding of various languages and cultures will be advantageous, with a strong passion for developing learning programs at scale.
    • Strong organizational skills with a focus on simplifying and optimizing complex systems, with a proven track record of establishing processes and guidelines.
    • Demonstrated leadership skills with the ability to adapt and thrive in fast-paced environments while managing teams to achieve strategic objectives.
    • Excellent written and oral communication skills, with the ability to negotiate and influence effectively.
    • Ability to view situations from multiple perspectives and develop innovative solutions to complex challenges.
Beneficios

Benefits

  • National public holidays.
  • Vacation 3 weeks per year.
  • Company-provided work laptop.

Founded in 2005, tbo. is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.

tbo. aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.

tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.

tbo. It is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a “follow the sun” format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima.

Certified under five separate international quality norms.

Join our growing staff and boost your career in a global organization!

At tbo., we believe that fostering an inclusive culture and a diverse environment makes us stronger. We are an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow. We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements, promoting a workplace free from discrimination.

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