Technical Support Specialist

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

As a Technical Support Specialist focusing on our exciting range of Genius IQ products, you'll help train and mentor new hires so they’re confident and productive from day one. Keep documentation and workflows sharp, simple, and always up to date. You’ll track team performance, jump on urgent issues, and find smarter ways to make processes more efficient. Work closely with Support Analysts and Engineering to solve complex problems and keep operations running smoothly.

Be the go-to product expert, always in the loop on the latest updates and improvements and apply today!

What You'll Do

• Training and developing new hires. New team members are trained and have the necessary resources and tooling to perform their role. Training is provided in a timely manner to ensure smooth progress
• Documenting training materials and team workflows. The knowledge base is created and constantly updated
• Helping team lead with compiling task flow statistic. Team task flows are accurately presented and measured
• Keep an eye on a daily task flow. Is up to date with critical and urgent incoming issues. Can suggest improvements where necessary
• Helping Support Analysts with their work, solving problems and forwarding the information to engineering teams when necessary. Seamless co-operation with other support teams and engineering teams is ensured
• Be an expert of the products we support and aware of latest updates regarding them
  
  

What You'll Bring

• Strong written and verbal communication in English (B2+)
• Solid troubleshooting mindset with advanced investigation skills and system monitoring as well as automation know-how
• Hands-on with SQL, JSON, and APIs (e.g., Postman, HTTP requests)
• Familiarity with cloud platforms (Azure/AWS) and a practical understanding of networks
• Proven ability to create, maintain, and improve process documentation and knowledge bases
• Comfortable training new team members; basic people-management skills
• Organised self-starter who collaborates well across Support and Engineering
  
  

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change 

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.