Onboarding Specialist
Poka Inc.Germany2 days ago
Full-timeRemote FriendlyHuman Resources
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At Poka, we’re transforming how frontline teams operate, learn, and solve problems.
Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. Think of it as the missing digital link, bringing the human interface into the stack of the Smart Factory, generating the right data and insights that drive entirely new scales of process improvements.
We’re proud to support global leaders like Nestlé, Bosch, Mars, and Danone in their digital transformation journeys and as part of the IFS family, our reach and impact continue to grow globally.
Help customers unlock the power of Poka.
As an Onboarding Specialist, you’ll play a central role in guiding new customers through their Poka journey, from initial setup to confident, successful adoption. You’ll lead engaging workshops, coordinate smooth implementations, and empower frontline teams to get the most out of our platform.
This is a hands-on, people-focused role where every onboarding success story starts with you.
What you’ll be doing
Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. Think of it as the missing digital link, bringing the human interface into the stack of the Smart Factory, generating the right data and insights that drive entirely new scales of process improvements.
We’re proud to support global leaders like Nestlé, Bosch, Mars, and Danone in their digital transformation journeys and as part of the IFS family, our reach and impact continue to grow globally.
Help customers unlock the power of Poka.
As an Onboarding Specialist, you’ll play a central role in guiding new customers through their Poka journey, from initial setup to confident, successful adoption. You’ll lead engaging workshops, coordinate smooth implementations, and empower frontline teams to get the most out of our platform.
This is a hands-on, people-focused role where every onboarding success story starts with you.
What you’ll be doing
- Act as the primary point of contact during onboarding, aligning customer expectations with clear, measurable outcomes.
- Collaborate with customers to define project scope, use cases, and key KPIs that drive business results.
- Facilitate impactful training sessions and onboarding workshops, both virtual and onsite, tailored to each customer’s needs.
- Partner closely with Sales, Customer Success, and Product teams to ensure a seamless customer journey.
- Contribute to the continuous evolution of Poka’s onboarding methodology to enhance scalability, automation, and standardization.
- Support prospects in their trial use of Poka and offer refresher or advanced training sessions for existing customers.
- Strong project management and organizational skills, with a customer-first mindset.
- Experience facilitating workshops or delivering training in a professional setting.
- Excellent communication and interpersonal skills, able to engage both shop floor teams and senior stakeholders.
- Familiarity with Lean and TPM principles (Green Belt certification is an asset).
- Ideally experience in manufacturing, operations, and/or SaaS - in a consulting or implementation style role.
- Ability to adapt in a fast-changing environment and work independently across global teams.
- Fluency in English & German
- Dynamic and collaborative work environment.
- Generous vacation policy upon arrival.
- Remote work policy.
- Truly flexible schedule and the possibility of taking every Friday afternoon off.
- Benefits Plan offered from day one.
- MacBook Pro and €500 allowance for your home office.
- Generous referral bonus.
- Whatever you need to keep learning and evolving professionally.
Key Skills
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