Senior DevOps – Tier 2 Support

Job Title: Senior DevOps – Tier 2 Support

Location: Hybrid (Up to 2 days remote per week)

Position Overview:

A leading financial services organization is seeking a highly skilled Senior DevOps professional to join their Incident Management Support Team. This role focuses on hybrid-cloud operations, container orchestration, and enterprise-level technical support, with a strong emphasis on integrating DevOps processes into IT service management platforms.

Key Responsibilities:

• Cloud Engineering: Manage and support applications and services in a hybrid-cloud environment (AWS preferred), ensuring performance, security, and cost-efficiency.
• Container Orchestration: Administer Kubernetes clusters for deployment, scaling, and management of containerized applications.
• ServiceNow Integration: Configure and integrate DevOps tools with ServiceNow to streamline incident management and IT service workflows.
• Technical Support: Provide Level 2 support for complex software engineering, cloud infrastructure, and application performance issues.
• Collaboration: Work closely with software development, deployment, and SRE teams to align operational practices.
• Monitoring & Optimization: Implement monitoring and logging solutions to maintain system health and proactively resolve issues.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in DevOps, Software Engineering, or a similar technical role.
• Demonstrated expertise in at least one major cloud platform (AWS, Azure, or GCP).
• Hands-on experience with Kubernetes and containerized applications.
• Proficiency with ServiceNow, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in fast-paced enterprise environments.
• Strong analytical, problem-solving, and communication skills.

Benefits:

• Hybrid work environment with flexible remote options
• Tuition reimbursement and student loan repayment assistance
• Technology stipend
• Generous PTO and parental leave
• 401k with employer match
• Comprehensive health benefits (medical, dental, vision)

About the Organization:

This organization is a globally recognized financial market utility, providing clearing and settlement services for derivatives and securities. They are committed to operational excellence, stability, and innovation while fostering a collaborative and supportive workplace.