About the role:

• Act as the Baggage Handling, PLB and BME Operations Subject Matter Expert (BHS SME) in all related projects including, but not limited to, the Airport Expansion Projects, infrastructure upgrade/modification projects, operations enhancement/optimization projects, special events and commercial projects, as well as asset/quality/environmental/safety/security/emergency/business continuity management systems projects.
• Ensuring appropriate technology, functionality, methodology, process, and user requirements are utilized in line with the business objectives, regulatory requirements and industry trends.
• Support the Manager BHS and PLB Operations in the development of forward planning of the operations and resources for the current and the next two seasons of the flight schedule.
• Support the Manager BHS and PLB Operations in the development of the operation and resource planning for special events such as FIFA 2022 event.
• Support the Manager BHS and PLB Operations in the development of the procurement and services contracts.
• Support the Manager BHS and PLB Operations in the development and monitoring of the department operations budgets and expenditures.
• Support the Manager BHS and PLB Operations in the development and execution of a scheme to monitor and control the service providers, suppliers, and O&M contractor's service level delivery and resource deployment in compliance to the contractual requirement. As an expert in the Baggage Handling, the PLB, and the BME operations, ensure that CONOPS, SOP, BCP, training, and the resources and services required for the operations are available, accurate, up to date, and optimized to achieve business objectives including capacity, performance, availability, and operating cost.
• Keep close contact and coordinate with Flight Data Management and Resource Planning team to acquire the most updated flight schedule and passenger load forecast for the current and the next two seasons as soon as the information is available.
• Through personal visits and periodic meetings, keep in contact and coordinate with stakeholders such as Qatar Airways and AOC representative to gather intelligence and prediction on industry trend.
• Attend innovation workshops and project meetings to keep in contact and coordinate with other Matar departments including TOPS, IT, FM, and Commercial departments for projects, initiatives, and events information. Monitor local news, rule and regulations such as MOPH requirements, labour law, severe weather warning, school holidays, major Expo or sports events, public holidays, in order to do forward planning and anticipate any potential operational requirements.
• Supervise the Business Improvement Analyst and Scheduling operators to combine flight schedule data, passenger load forecast, industry trends information, projects, initiatives, and events information into demand forecast.
• Supervise the operations planning team to develop operations response plan to the demand forecast and special events.
• Develop and propose to the Airport Management the resource and service requirements needed to support the operations response plan.
• Supervise the Scheduling Operator to create and distribute appropriate shift roster in line with the resource requirement of the department.
• Identify and define operations process required to support the operations response plan.
• Support the implementation and control of the document control procedures in the Department.
• Compile, coordinate, review, approve, support, as well as develop baggage handling, PLB, and BME reference documents such as SOP, BCP, OWi, O&M manuals, as build drawings, design drawings, functional design specification, operations concept, training materials, and etc. to ensure high level of standards meeting with the business objectives.
• Identify competencies and/or skill gaps of relevant stakeholders' s personnel, coordinate, develop, facilitate and conduct training related to BHS, PLB, and BME related facilities, systems, and services in order to ensure safety, security, efficiency, and high level of services for all stakeholders.
• Develop, review, and/or approve the documents required in the procurement process such as business case, feasibility study, TOR, SOW, technical specifications, BOO, project and delivery plan, evaluation criteria, QCC, RFI, proof of service delivery, etc.
• Develop, review, analyse, and manage the responses to contractors, suppliers, other airport department, and other stakeholders for any queries related to the BHS, PLB, and BME operations in general.
• Support the Manager BHS & PLB Operations and the Operations Management team in the preparation of the weekly, monthly, quarterly, and annually management report.
• Support the Manager BHS & PLB Operations in the evaluation and proofing of invoices from the contractors.
• Assisting the Manager BHS & PLB Operations in managing the procurement and acceptance of any products or services.
• Identify and initiate continuous improvement projects to ensure long-term sustainability of the facilities, system, and services meeting with the business objectives.
• Perform other department duties related to his/her position as directed by the Head of the Department.

About you

• Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience
• High discipline, Strong Leadership, Customer Oriented, Result Driven, Self-Motivated.
• Thorough knowledge of airport and airline operational methods and procedures. Thorough knowledge and understanding of Baggage Handling Systems and Services
• Thorough knowledge and understanding of PLB, GPU, and PCA Systems and Services
• Ability to develop operational process flow diagram.
• High proficiency in both written and spoken English with excellent capability in concept of operations and operation procedure writing.
• Strong communication and negotiation skills. Able to persuade and motivate others.
• Strong process-oriented, analytical, and creative problem-solving skills with a Win-Win attitude.
• Ability to conduct training and giving presentation in front of a large group of audience in English language.
• Strong project management skills; able to work on multiple concurrent projects with competing priorities.
• Ability to foster teamwork and work effectively in both formal and informal teams with members from multiple organizations.
• IT literate and has proficient knowledge in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Visio, and Project.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.