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Job Title: Training Coordinator
Location: Remote (EST Time zone)
Salary Range: up to 2700 USD
Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking an enthusiastic and experienced Training Coordinator to join our customer success team. The ideal candidate will play a pivotal role in delivering engaging and practical training sessions on our software products via Zoom. You will also collect valuable client feedback, manage training materials, and support customer support functions as needed. This role requires exceptional communication and organizational skills.
Key Responsibilities:
Deliver Interactive Training Sessions:
Location: Remote (EST Time zone)
Salary Range: up to 2700 USD
Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking an enthusiastic and experienced Training Coordinator to join our customer success team. The ideal candidate will play a pivotal role in delivering engaging and practical training sessions on our software products via Zoom. You will also collect valuable client feedback, manage training materials, and support customer support functions as needed. This role requires exceptional communication and organizational skills.
Key Responsibilities:
Deliver Interactive Training Sessions:
- Conduct compelling training sessions for client groups via Zoom.
- Tailor training approaches to meet the diverse needs and skill levels of participants.
- Ensure client engagement and clear understanding of the material presented.
- Create and update comprehensive resources, such as presentations, user guides, and FAQs.
- Collaborate with internal teams to enhance training content and delivery.
- Attain expert-level understanding of our software products, including new features and updates.
- Participate in internal product meetings and training sessions to stay informed.
- Facilitate client feedback during and after training sessions.
- Document and analyze feedback to identify common themes and areas for improvement.
- Communicate actionable insights to product and development teams.
- Respond to customer inquiries and support tickets when not conducting training sessions.
- Contribute to knowledge base articles and support documentation.
- Evaluate training effectiveness and implement enhancements.
- Incorporate best practices in virtual training to improve client outcomes.
- Communication Skills: Exceptional verbal and written communication skills.
- Presentation Skills: Experienced in leading virtual training sessions for groups of varying sizes.
- Instructional Design: Knowledge of adult learning principles to design engaging training sessions.
- Client Engagement: Strong interpersonal skills to adapt training styles to client needs.
- Organizational Skills: Ability to manage multiple training sessions, scheduling, and follow-ups.
- Team Collaboration: Willingness to support and collaborate with customer support teams.
- Problem-Solving: Proactive in identifying client challenges and providing effective solutions.
- Prior experience in training, teaching, or instructional roles, preferably in a software or technology environment.
- Ability to manage scheduling, preparation, and follow-up for multiple training sessions concurrently.
- Experience with customer support or client-facing roles is a plus.
- Proficiency in creating and updating training materials.
- Familiarity with Zoom, PowerPoint, Canva, and similar tools.
- Proactive in identifying client challenges during training and providing effective solutions.
- Knowledge of instructional design and training methodologies.
- Experience with customer success or SaaS-based platforms.
- Property Management experience
Key Skills
Ranked by relevance
c
ai
ha
zoom
nat
pan
ui
instructional design
lua
esp
aci
powerpoint
unity
canva
saas
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- Posted
- Nov 19, 2024
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Greater Buenos Aires
- Company
- Sagan Recruitment
Industries
Office Administration
Categories
Human Resources
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3 roles aligned with this opportunity
View Job Details
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