Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Product Operations & Program Manager!

Responsabilities:

• Software and Vendor Management - to manage and run our product, we have many third party products and services contracts that we need to purchase and utilize.
• Work closely with Business Owners, to ensure we buy and renew software and services contracts correctly - that we buy the right thing, in the right volume and the right time.
• Provide clear justifications for the purchases, and ensure economies of scale and a roadmap of alternative future options.
• Have a clear and pre-planned timeline to prepare for renewal purchases, and be able to react at short-notice to new and ad-hoc business needs, having a sense of urgency.
• Have a good working relationship with the business, procurement, finance, legal, security and vendors.
• Manage the regular contact meetings between Outsystems and our main partner provider.
• Be sought out for your organizational skills, consistency, thoroughness, objectivity, and drive.
• Early Access Programmes Co-ordination - we regularly run EAPs and Limited Availability programmes to test out new product features.
• Co-ordinate, manage and report on these programmes.
• Although this is a self-service model, you would need to hold colleagues accountable for following the process, advise them on best practices, and ensure accurate and regular reporting of the programmes' progress.
• Build collaborative and trusting partnerships across the product and engineering teams to ensure a successful outcome of your programs.
• Research Program Co-ordination - we have a pool of users registered to test out new product features.
• Coordinate, manage, and report on this program.
• Although a self-service model, you would need to hold colleagues accountable for following the process, advise them on best practices, and ensure accurate and regular reporting of the program's progress.
• Build collaborative and trusting partnerships across the product and UX teams to ensure a successful outcome of your program.
• GDPR compliance record checking - group is compliant with GDPR and needs to take care of the data deletion process.
• Receive the tickets from the DPO and check if any data needs to be deleted or informed to the requester inside our tools.

Requirements:

• 5+ years of a strong, proven track record in program management.
• Exceptional organizational skills; strong written and verbal communication skills.
• Ability to prioritize and plan effectively with exceptional attention to detail; while driving projects to completion according to deadlines and agreed processes.
• Demonstrated ability to report on, analyze, and interpret data for meaningful business metrics.
• High energy, enthusiasm, and passion for the business.
• Proven ability to effectively coordinate and work across functional teams – internally and externally, in-person and virtually.
• Demonstrated ability to work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change.
• Experience with technologies like Atlassian suite of tools, including Confluence and Jira, is a significant asset.
• Fluent English (spoken and written – important);

If you’re interested in this job, please send your CV to [email protected] with reference “CA/ProductOperations&ProgramManager".

Thank You! 😊

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.