Job Title: IT Service Desk Technician

Location: Almelo, The Netherlands (Onsite)

Engagement Duration: 1 Year

Working Hours: 08:30 – 17:00

Workload: Full-time (40 hours/week)

• Act as the first point of contact within the IT Service Center
• Provide technical support and troubleshooting for hardware, software, and network issues
• Register and update tickets (incidents, service requests, etc.)
• Perform triage and distribute incoming tickets
• Install and configure IT equipment and software
• Manage IT assets and warranties
• Maintain IT warehouse and inventory
• Provide training and guidance to end-users
• Escalate issues to relevant teams when necessary
• Support project-based IT activities
• Stay updated with the latest IT tools and technologies
• Support Windows and iOS environments

• MBO Level 3+ or at least 2 years of relevant IT support experience
• Strong technical knowledge of computer systems, hardware, and software
• Experience with:
• ITSM tools
• Windows & Azure Active Directory
• Intune device management (advantage)
• Windows 10/11, macOS (advantage)
• iPhone/iOS
• Office 365 Admin Center, Teams, SharePoint
• Excellent communication and customer service skills
• Team player with problem-solving attitude
• Fluent in Dutch and English
• Comfortable patching new network ports (plus)
• Certifications such as ITIL, CompTIA A+, Network+, Security+ (plus)
• Knowledge of German or French (plus)

You’ll be part of a professional, friendly, and supportive IT environment where your technical expertise and customer focus will make a real impact.

If you’re ready to take on an exciting role in a dynamic workplace — apply now and join our team in Almelo!