IT Service Management Engineer

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Summary

We are seeking a highly motivated and detail-oriented professional to join our team as an IT Service Management Engineer. This role encompasses end-to-end service delivery, application support, software deployment, and development of scalable solutions for in-scope bank’s Service Management systems as well as for, reporting, and data analysis. You will work closely with cross-functional teams to design, build, and support applications and tools that enhance the bank’s operational efficiency and decision-making capabilities. The ideal candidate will have strong technical skills, a solid understanding of IT Service Management (ITSM) practices, and experience in software development and automation.

Key Responsibilities

• Plan, coordinate, and execute software deployments across various environments.
• Collaborate with development, QA, and operations teams to ensure deployment readiness and post-deployment stability.
• Participate in requirements analysis, design, development, testing, and deployment of application and system modules.
• Develop and maintain highly reliable and scalable services and applications.
• Build automation scripts and tools for Windows environments, APIs, and user interfaces.
• Deliver technical and functional support across Level 1, 2, and 3 for systems and services related to Service Management.
• Monitor deployment processes and troubleshoot issues in real-time.
• Manage incidents, service requests, and changes using ITSM tools.
• Participate in Change Advisory Committee (CAC) meetings and ensure proper change governance.
• Perform root cause analysis and implement preventive measures for recurring issues.
• Identify and integrate data sources to support reporting and analytics needs.
• Build dashboards and reporting tools to deliver actionable insights for business and IT stakeholders.
• Ensure technical documentation, procedures, and standards are maintained and followed.
• Collaborate with Business Analysts, Project Leads, and IT teams to ensure solution viability and consistency.
• Maintain specialist knowledge of operating systems, applications, and software related to in-scope systems.
• Develop and maintain standard and ad hoc reports, dashboards, templates, scorecards, and performance metrics tailored to various stakeholder levels, providing actionable insights that drive business improvements.
• Collect, analyze, and interpret data to support initiatives and projects focused on data-driven reporting and statistical modelling solutions.
• Ensure data accuracy and integrity across the full lifecycle—including extraction, processing, storage, transformation, and analysis.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 4-8 years of experience in Information Technology
• Proven experience in .NET (C#) development, with hands-on experience in ASP.NET, ASP.NET Core (including Razor and Web API), React, SQL Server, JavaScript, and HTML5/CSS3.
• Experience working with SQL and statistical analysis tools such as R or Python, along with data visualization platforms like Power BI, Tableau, or similar.
• Solid understanding of data analysis, with the ability to work with large datasets from multiple sources.
• Knowledge of BI and reporting tools such as Power BI, Tableau, Excel, and VBA.
• Experience in using JIRA for project tracking, organizing epics, and managing user stories.
• Strong analytical mindset with a passion for working with data and deriving actionable insights.
• Detail-oriented with excellent problem-solving and critical thinking abilities.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Ability to work independently and as part of a team in a fast-paced environment.
• Able to work during weekends where required to support deployment
  
  

Preferred Skills

• Understanding of Agile and DevOps methodologies.
• ITIL Foundation certification or familiarity and practical experience with ITSM frameworks and tools.
• Hands-on experience with enterprise monitoring and reporting platforms.
• Strong knowledge of data integration, visualization, and analytics.
• Ability to influence cross-functional teams and drive results.
• Excellent interpersonal skills to build and maintain stakeholder relationships.
• Capable of managing multiple high-priority tasks under pressure and tight deadlines.
• Highly analytical with a solid grasp of IT fundamentals and enterprise IT environments.
• Quick learner with the ability to adapt to new technologies and tools.
• Strong attention to detail and ability to prioritize effectively.
  
  

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.