About Us

We are Trustport, a purpose-driven early-stage startup at the intersection of fintech and proptech that addresses a long-standing problem that affects a critical part of the Australian economy. We're seeking our first in-house designer to help us build a scalable business and have a real impact.

Why Join Us

You’ll work with experienced founders who have built and scaled successful companies:

• Blake Williams (Founder, CEO): Proptech founder with a $50m exit to REA Group.
• Cat Munro (Founder, CTO): Fintech & proptech executive with 20 years’ experience delivering complex tech projects.

The Role

This is not a "wireframe-only" or "process-for-process-sake" role. We're seeking a hands-on, pragmatic Founding Product & Service Designer to join us as an early team member. Your primary responsibility will be to define the entire experience - not just the screens, but the workflow, service, and internal processes that make our solution work. You must be a strong facilitator and comfortable being customer-facing.

What You’ll Own

• Service & Process Design: Map, design, and implement the end-to-end customer journey, including internal operations, support models, and the overall service blueprint. Focus on designing the Workflow and Service over screens.
• Customer-Facing Experience (UX/UI): Own the entire product experience from concept to high-fidelity UI. Rapidly create wireframes, prototypes, and a foundational design system.
• Customer Discovery & Validation: You will be customer-facing, conducting discovery, interviews, and service testing with early users to deeply understand complex user needs and validate product-market fit.
• Facilitation & Alignment: Act as the key design facilitator, running workshops with founders, engineers, and partners to align on product strategy, technical trade-offs, and service delivery design.
• Design Operations: Define and establish the necessary design process in place that is pragmatic, not dogmatic, ensuring fast, effective iteration and collaboration.

What We're Looking For

We are seeking a unique mix of high-level strategic thinking, operational design, and hands-on execution.

• Full-Stack Design: Must have proven ability to cover UX, UI, CX, and Service Design with a primary focus on defining workflow and service over just screens.
• Startup Mindset: Must thrive in ambiguity, can self-start, and define their own design roadmap with little direction. Must be pragmatic, not dogmatic.
• Facilitation & Process: Must be excellent at running effective workshops and defining the right design process in place for an early-stage team.
• Customer Focus: Must have experience being a customer-facing researcher and designer, translating deep user insights directly into actionable product and service decisions.

Preferred Experience

• 5+ years of experience in product design, UX, or service design, ideally in a B2B or complex workflow domain.
• A portfolio demonstrating end-to-end ownership of projects, especially those involving the design of both product interfaces and underlying service/operations.
• Expert proficiency in modern design and prototyping tools (e.g., Figma)
• Design experience within the Finance, Real Estate, PropTech, or broader FinTech industries.
• Familiarity with the workflows, compliance constraints, and specific user needs of financial professionals or real estate stakeholders.

What We Offer

• Flexible Terms: Open to fractional contract with a clear pathway to a full-time, salaried role.
• Real Equity: Upon transitioning to a permanent role, you will be eligible for an Employee Share Option Plan (ESOP) grant, giving you a genuine stake in the company’s success and future.
• Impactful Work: Your work will directly disrupt an antiquated, high-risk, and expensive process, creating a safer and more efficient solution for an entire industry.
• Flexibility: We offer flexible hours, a remote-friendly environment, and access to a co-working space and gym membership.