Social Media Manager
RidgeLatvia2 days ago
Full-timeMarketing, Sales
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
We’re an eCommerce brand with a strong community and a fast-growing presence—especially on YouTube. Our audience isn’t just watching; they’re talking, sharing, and expecting real conversation in return. We’re looking for a Social Media Manager who thrives on connection, understands brand voice, and knows how to turn engagement into loyalty.
The Role
Apply here: https://tally.so/r/nPzGyx
This role centers on listening and responding. You’ll manage comments, DMs, mentions, and discussions across all social platforms, with special focus on YouTube. You’ll represent the brand’s tone and culture—authentic, consistent, and human—while spotting opportunities to strengthen relationships and protect our reputation online.
Responsibilities
The Role
Apply here: https://tally.so/r/nPzGyx
This role centers on listening and responding. You’ll manage comments, DMs, mentions, and discussions across all social platforms, with special focus on YouTube. You’ll represent the brand’s tone and culture—authentic, consistent, and human—while spotting opportunities to strengthen relationships and protect our reputation online.
Responsibilities
- Monitor, respond to, and engage with audiences across YouTube, Instagram, TikTok, Facebook, X, and other platforms.
- Track community sentiment and flag emerging conversations, issues, or trends.
- Partner with marketing and creative teams to align tone and responses with brand messaging.
- Develop community engagement strategies to deepen brand affinity and encourage user-generated content.
- Maintain response protocols and escalate sensitive issues when needed.
- Analyze engagement performance and share insights for content optimization.
- Stay updated on platform policies, emerging social trends, and competitor community practices.
- 2–4 years experience in social media management, community management, or customer engagement—ideally within eCommerce or consumer brands.
- Proven success managing YouTube communities.
- Exceptional written communication and tone adaptation skills.
- Strong grasp of digital culture and online community dynamics.
- Comfortable using social media monitoring and analytics tools (e.g., Sprout, Hootsuite, Brandwatch, or similar).
- Able to balance empathy, humor, and professionalism in public and private interactions.
- Fast, thoughtful responses that sound like us.
- High audience satisfaction and visible community growth.
- Early detection of potential brand risks or opportunities.
- Data-backed insights that shape smarter social strategy.
- Strong opportunities to progress your career
- Fantastic work culture
- Flexible working options
Key Skills
Ranked by relevanceReady to apply?
Join Ridge and take your career to the next level!
Application takes less than 5 minutes