• Analyze and translate business requirements into functional specifications

for CMS.

• Configure CMS applications to align with business needs and optimize

workflows.

• Maintain and improve software requirements, user stories, and

documentation.

• Support SQL-based configuration and database manipulation tasks.

• Monitor application performance and ensure optimal availability.

• Handle incidents, service requests, and user support tickets.

• Provide post-implementation support and training to end-users.

• Document and track defects, proposing proactive solutions.

• Participate in stakeholder meetings to gather and clarify requirements.

• Assist in CMS demonstrations and presentations.

• Communicate effectively with cross-functional teams and external

vendors.

• Support testing activities, including defect tracking and validation.

• Ensure quality delivery of functional changes and releases.

• Coordinate change requests and maintain release calendars.

• Track deployment progress and document release activities.

• Align stakeholders and communicate release schedules.

• Ensure compliance with SLAs and support budget/resource optimization.

• Bachelor’s or Master’s degree in Software Engineering, Business

Informatics, Computer Science, or related fields.

• 1–3 years of experience in Contract Management Systems or IT roles

(internship or junior level).

• Experience or knowledge in Agile environments (SAFe, Scrum, Kanban) is a

plus

• Proficiency in SQL and database manipulation.

• Familiarity with tools like Jira, Confluence, and MS Office 365.

• Understanding of SDLC and functional analysis principles.

• Strong communication and collaboration abilities.

• Analytical thinking and attention to detail.

• Initiative, accountability, and a team-player mindset.

• Fluency in English (written and spoken