İGA Istanbul Airport, the largest infrastructure project in the history of the Republic of Türkiye, began operations on October 29, 2018. Türkiye’s gateway to the world, the airport continues its operations as a significant global hub, connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.

İGA Istanbul Airport, honored by Skytrax as the “Best Airport of 2023,” “World’s Best Airport Shopping Experience,” and “Most Family-Friendly Airport,” and by ACI as Europe’s “Best Airport Over 40 Million Passengers,” “Most Enjoyable,” and “Cleanest,” continues to set global standards.

At İGA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented ‘’Marketing & Guest Experience Chief’’ to join us at the “meeting point” of the world.

Your Journey Begins With a Unique Role ✈️

• Create, implement, and report the annual marketing and communication strategy of the C-VIP Terminal,
• Manage social media, website, digital campaigns, PR, and content production processes,
• Coordinate with agencies and business partners to ensure all communication materials align with the brand identity,
• Plan and execute influencer collaborations, special events, and digital marketing projects,
• Develop innovative marketing projects to enhance the terminal’s digital visibility,
• Ensure consistent application of corporate identity across all communication channels,
• Design and continuously improve the guest experience flow in welcoming, guiding, lounge, and service areas,
• Establish guest experience protocols (welcome, service, farewell, etc.) in line with luxury service standards,
• Plan, analyze, and report guest satisfaction measurement processes (surveys, mystery guest, digital feedback),
• Design personalized experience modules (concierge, special service, catering, brand experience, etc.) for C-VIP guest profiles,
• Lead the guest experience team to ensure the sustainability of service quality standards,
• Develop integrated experience projects in collaboration with in-terminal brand partners (gastronomy, fashion, automotive, art, etc.),
• Follow best practices in luxury hospitality, aviation, and premium service industries and adapt them to the terminal experience,
• Measure, analyze, and report marketing performance, guest satisfaction, and brand perception metrics to management,
• Collaborate with operations teams to identify improvement areas within the guest experience chain and ensure necessary actions are taken,
• Contribute to annual budget planning and monitor project return on investment,
• Ensure team members comply with organizational policies and regulations,
• Coordinate with related departments and report to management to achieve departmental goals,
• Manage budget planning and revision processes to ensure cost and resource efficiency,

Proudly Show Your Skills to the World 🌍

• Bachelor’s degree from relevant fields,
• 5+ years of experience in luxury services, aviation, hospitality, or premium brand management,
• Experience in service quality, guest satisfaction, and process improvement; detail-oriented and meticulous in process follow-up,
• Experience in analyzing customer segments and behaviors and able to translate insights into marketing and guest experience strategies,
• Great level of competency in English,
• Strong knowledge in digital marketing, brand management, and customer experience,
• Creative, well-organized, and skilled in planning and coordination,
• A team player with strong analytical thinking, solution, and result-oriented mindset,
• Proficiency in corporate communication with strong negotiation, written, and verbal skills,
• Willing to engage in communication and sharing among colleagues and external partners,
• Proficient in MS Office programs and uses them effectively,
• Open to self-development, eager to learn, and committed to continuous improvement.

What Awaits You in İGA 💎

• You can benefit from Private Health Insurance,
• You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
• The İGA family is growing more with your inclusion, and our little İGA members can benefit from daycare support until they reach 68 months!
• You can benefit from many different stores and services provided at İGA Istanbul Airport!
• You can benefit from discounted prices and privileges through our collaborations with many leading brands!
• You can enjoy a variety of delicious meals in our cafeterias at the Airport and İGA Campus!
• With İGA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
• Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and Şile!
• At İGA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
• You can win surprise gifts through various contests and draws,
• With the orientation program at İGA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
• Celebrate your new age with joy at the monthly organized birthday parties at İGA!
• With the privileges provided by İGA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
• İGA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!

Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."

The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.