Customer Experience Specialist

With an eye for interior design… or two!

Are you a Customer Experience Specialist looking for a new challenge? Perfect! We are currently looking for a key player to advise and support our customers for our team in Riga. Oh… Hang on. We haven't told you who we are yet. Let's start with that! 😉

At Orac, we believe every wall is a blank canvas. Where others see a flat surface, we see a world of possibilities. Welcome in the world of Orac. The world of architectural elements, made for walls.

We are a family-owned Belgian company that has been a leader in architectural elements for walls for over 50 years. From our headquarters in Ostend, our innovative products are available across Europe, from Paris to Köln, London, Barcelona, Slovakia, Lecco, Bucharest and beyond.

Our commitment to sustainability is at the heart of everything we do. We strive to make a positive impact not only today but also for future generations. Sustainability is a core value that guides our choices—choosing the good one for our planet, people, and community.

We believe in a world in which digital technologies and data enhance the customer experience. A solid digital backbone combined with strong local teams is a powerful mix for our growth.

And we need you for this…

Are you a customer-oriented professional with a keen eye for detail and a passion for delivering excellent service? We are looking for an enthusiastic Customer Experience Specialist to join our commercial team in Riga, to serve the entire Baltics region. In this role, you will be in charge of providing the best possible client experience as well as optimizing our local social media presence.

Ready to become part of it?

• You are the first point of contact for our customers and our local sales team.
• You manage the entire customer order process from quotation to payment. You handle returns, sample services, and credit & collection tasks.
• You are trained to know our products and solutions, so you can provide top-notch guidance, resulting in happy customers.
• You keep track of customer feedback to refine our service.
• You collaborate with internal and international colleagues to address customer questions and improve overall customer experience.
• You keep track of all administration related to the sales process in our CRM tool.
• You proactively follow up with customers and prospects. You enhance commercial activities with key accounts and onboard new customers, always aiming for optimal customer experience.
• You increase local social media visibility.

This is how we describe you…

• You have a strong focus on customer satisfaction and have a prior experience in a customer-facing role.
• You have the ability to multitask and work effectively in a fast-paced environment, with an eye for detail.
• Preferably you are familiar with SAP.
• You have excellent communication skills.
• You are fluent in English and Latvian. Knowledge of Estonian, Lithuanian and / or Russian is a big advantage.
• You have a problem-solving mind-set with a focus on delivering solutions.
• Understanding of social media platforms, their unique audiences and how to use them to maximize branding and marketing efforts is a big plus.
• Overall, you're a pleasant person with a team-oriented approach. A team player, if you will.

And of course, our offer to you…

We give personality to walls and opportunities to personalities!

• You can expect a key role in a growing interior design business where you will be able to make a direct impact on customer satisfaction. Working in an environment that inspires and excites.
• There'll be plenty of room for your personal development as part of our team, where teamwork really does make the dream work.
• You will join a passionate team dedicated to deliver exceptional customer service.

PASSION, INSPIRATION and LOYALTY are our values. Join a dynamic company with a fun and stable working environment. We would like to welcome you to our ORACIAN family!