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About the Role:
We are looking for a Service Delivery Manager – Home Appliances to lead and manage the end-to-end service operations for major home appliance brands such as Samsung, Whirlpool, Ariston, Indesit. The ideal candidate will have hands-on experience with at least one of these brands(LG, Samsung, Whirlpool, Onida, Beko, Ariston, Indesit etc) ensuring high-quality service delivery, timely repairs, and customer satisfaction.
Key Responsibilities:
-Manage daily after-sales service operations for multiple appliance brands.
-Supervise service technicians, assign jobs, and monitor performance.
-Ensure timely completion of installations, repairs, and maintenance.
-Coordinate with brand representatives and distributors for warranty and spare parts.
-Maintain service quality and compliance with brand standards.
-Resolve escalated customer complaints and ensure satisfaction.
-Track and report key service KPIs (TAT, customer feedback, repeat jobs).
Requirements:-Experience: Minimum 5–8 years in appliance service operations, with experience in at least one major brand (LG / Whirlpool / Samsung / Onida / Beko / Ariston / Indesit).
-Education: Diploma or Degree in Electrical / Electronics / Mechanical Engineering.
-Skills: Strong leadership, customer service, and technical knowledge of appliances.
-Proficiency in MS Office and service tracking systems (CRM/ERP).
-Valid Qatar Driving License preferred.
Why Join Us:
-Opportunity to work across multiple international brands.
-Leadership role in a growing after-sales service division.
-Competitive salary and performance-based benefits.
-Supportive and dynamic work environment.
Ready to apply?
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