The Chief Information Officer (CIO) is the senior-most technology leader within the organization, responsible for defining and executing the company’s global technology vision, strategy, and execution roadmap. This role requires a hands-on technology leader with deep application development expertise who can design, build, and scale enterprise-grade platforms, customer-facing applications, and digital ecosystems that transform the way we operate and engage with clients.

Unlike a traditional IT role, this CIO will serve as both strategist and builder, blending technical depth with executive leadership. A strong background in software engineering, AI, big data, and cloud architectures is essential, coupled with the ability to drive enterprise-wide digital transformation and foster a culture of innovation, agility, and security.

As a member of the Executive Leadership Team, the CIO will be a critical partner to the CEO and Board of Directors in shaping the company’s digital future, ensuring that technology is a core enabler of competitive advantage, operational excellence, and long-term growth.

Key Responsibilities

1. Strategic Technology Leadership

• Develop and articulate a comprehensive technology vision and multi-year digital strategy aligned with the company’s business priorities and growth objectives.
• Serve as a strategic advisor to the CEO and Board, identifying opportunities where technology can transform business models, improve customer experience, and drive revenue growth.
• Stay at the forefront of emerging technologies (AI/ML, big data, blockchain, IoT, cloud-native development, automation) and selectively adopt innovations that create measurable business value.
• Champion enterprise-wide digital transformation, ensuring IT evolves from a support function to a strategic driver of growth.
• Balance short-term technology delivery with long-term innovation investments.

2. Application Development & Platform Engineering

• Lead the design, development, and scaling of enterprise applications, customer-facing platforms, and mobile apps that directly enable business growth and customer engagement.
• Establish engineering excellence across software development teams, driving adoption of agile methodologies, DevOps, CI/CD pipelines, test automation, and cloud-native architectures.
• Oversee the development of API-first, microservices-based architectures that ensure modularity, scalability, and integration flexibility with third-party ecosystems.
• Build digital platforms that can handle high transaction volumes, multi-market rollouts, and regulatory compliance requirements.
• Ensure UX/UI standards are consistently applied to deliver intuitive, user-friendly applications across customer and employee touchpoints.
• Partner with product, marketing, and business leaders to translate customer requirements into scalable, technology-driven solutions.

3. AI, Big Data & Advanced Analytics

• Develop and implement the company’s data and AI strategy, positioning data as a critical enterprise asset.
• Lead the creation of a centralized big data platform and analytics ecosystem to enable predictive insights, automation, personalization, and real-time decision-making.
• Oversee the deployment of AI/ML models across use cases such as customer experience, operations optimization, fraud detection, and business forecasting.
• Drive the adoption of data governance frameworks, ensuring data quality, compliance, privacy, and ethical AI practices.
• Build a team of data scientists, AI engineers, and analytics specialists to maximize the use of advanced technologies across the business.
• Collaborate with business units to prioritize high-value data use cases and deliver measurable business impact.

4. IT Operations, Infrastructure & Cybersecurity

• Ensure scalable, secure, and reliable IT operations to support mission-critical business functions globally.
• Oversee enterprise architecture, cloud infrastructure, and network services with an emphasis on resilience, scalability, and cost efficiency.
• Establish a robust cybersecurity strategy and governance framework, safeguarding sensitive company and customer data against evolving threats.
• Maintain compliance with global regulations and standards (e.g., GDPR, SOC 2, ISO 27001, PCI-DSS).
• Lead business continuity and disaster recovery planning, ensuring minimal downtime and robust risk mitigation.
• Optimize vendor and partner ecosystems, ensuring the organization gains maximum value from external technology providers.

5. Innovation & Digital Transformation

• Identify and champion transformational technology initiatives that enhance customer experience, operational efficiency, and revenue streams.
• Create and scale digital products and platforms that enable new business models, digital marketplaces, and ecosystem partnerships.
• Build internal innovation labs and incubators to experiment with new technologies and rapidly prototype emerging solutions.
• Partner with external stakeholders (startups, research institutions, industry consortia) to accelerate innovation and adoption of new technologies.
• Drive a culture of digital-first thinking, ensuring employees embrace technology-enabled change.

6. Leadership, Talent & Culture

• Build, mentor, and inspire a world-class technology organization spanning software development, data science, infrastructure, cybersecurity, and IT operations.
• Attract top-tier talent with expertise in AI, application development, cloud, and big data.
• Establish clear performance metrics and career pathways to develop and retain technical leaders.
• Champion diversity, equity, and inclusion in technology hiring and team culture.
• Serve as a visible leader and communicator, fostering collaboration across all business units and geographies.

Qualifications & Experience

Education

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field is required.
• Master’s degree in Technology Management, Engineering, or MBA is strongly preferred.

Professional Experience

• 15–20 years of progressive technology leadership, with at least 5–7 years in a senior executive CIO/CTO role.
• Proven track record of building and scaling applications, platforms, and digital products in complex organizations.
• Hands-on background in software engineering and application development is essential.
• Deep expertise in AI/ML, big data platforms, cloud-native development, DevOps, and advanced analytics.
• Demonstrated ability to lead digital transformation initiatives with measurable business outcomes.
• Strong experience in managing cybersecurity, IT governance, and regulatory compliance.
• Successful track record in leading global, multi-market technology organizations.

Core Competencies

• Visionary Leadership: Ability to define and communicate a bold, inspiring technology vision.
• Technical Depth: Hands-on credibility in application development, cloud, AI, and big data.
• Execution Excellence: Proven ability to deliver large-scale, complex technology programs on time and budget.
• Strategic Agility: Balance between long-term innovation and immediate operational needs.
• Stakeholder Influence: Skilled at building trust and alignment with C-suite, board, and business leaders.
• Change Leadership: Experience driving cultural and organizational change across large enterprises.