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First Focus is Australia's #1 mid-market MSP β eight years running.
We're growing fast (300+ staff across AU, NZ, PH, SA & Ireland), winning great clients, and occasionally acquiring businesses and onboarding their environments. That means fresh platforms, complex integrations, and real architectural influence β not just rinse-and-repeat projects.
If you want variety, challenge, and the chance to shape environments (not just maintain them), this is the role.
Why You'll Love It Here
- π§ We understand project engineers β variety and ownership > endless ticket queues
- π You get time to design, not just "make do" with whatever's there
- π― We choose clients who value quality (and pay for it)
- π Some projects involve integrating newly acquired businesses or onboarding their clients β real-world complexity with real impact
- π₯ You'll work with smart engineers, solid TAMs and leadership who listen
- π± We promote from within β real career paths, not dead ends
These aren't posters on a wall β they shape how we operate every day:
β We keep everyone informed
No secrets, no siloed decisions, no "last to know." Transparency builds trust.
β We stay aligned
Clear goals, clear priorities, zero confusion. You'll always know what success looks like.
β We Support Each Other
Engineers help engineers. Leaders remove roadblocks. You're never left to struggle alone.
β We reward performance
High effort and high impact are recognised with progression, pay rises, bonuses β and trust.
This is why people stick around.
What You'll Be Doing
- Designing and delivering infrastructure and cloud projects end-to-end
- Working with HP/Dell servers & SANs, VMware (and some Hyper-V), Cisco networking, Citrix, AWS, Azure, M365 and more
- Solution design, scoping, technical PoCs and project planning
- Solving complex technical problems across on-prem and cloud environments
- Implementing Azure AD, Intune, Autopilot, IAM, Office 365, AWS services
- Helping integrate and modernise environments from new business acquisitions or onboarding newly acquired clients β influence architecture, standardise platforms, solve real complexity
- Collaborating with experienced engineers and TAMs to deliver best-in-class results
- Sharing knowledge with the Service Desk and mentoring others
- Staying ahead of the curve through partner events, internal training and certs
Requirements
We don't need every bullet β we hire smart people with the right mindset.
If you have most of the below, let's talk:
- Strong experience in infrastructure project delivery within an MSP or services environment
- Deep knowledge of Windows Server, AD, Group Policy, virtualisation (VMware/Hyper-V)
- Cloud skills: Azure AD Connect, Azure IAM, Office 365, Intune/MDM, Autopilot
- Networking fundamentals β switching, routing, security
- Exposure to scripting (PowerShell / VB)
- Experience with backup solutions (Veeam or similar)
- Ability to diagnose and solve complex technical problems
- Bonus points for ConnectWise, Automate (LabTech), or SolarWinds experience
- π° Up to $145k package (depending on experience)
- π§ Free access to Uprise β 1:1 sessions with psychologists or counsellors
- π‘ Hybrid & flexible work options β we actually mean it
- π Up to 10 paid training days per year + exam fees covered + pay rises for certs
- π€ FastTrack mentoring program for career development
- π MAD (Making a Difference) Council β equality, charity & sustainability
- π Option of a Tesla company car (yep, really β conditions apply)
- π Regular social events & a genuinely great team culture
If you'd like to share any info with your application, we'll provide our Neurodiversity Statement outlining flexible options to help you shine.
Key Skills
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