Mid / Senior Service Desk Specialist
COLIBRIX ONELatvia14 hours ago
Full-timeOther
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Join Colibrix One - Innovating the Future of Payments
At Colibrix One*, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed EMI (FCA reference number 927920) and a Principal Member of Mastercard, we offer real-world financial solutions that include:
At Colibrix One, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we'd love to hear from you.
About The Role
We are looking for a proactive and experienced Service Desk Specialist who is ready to take ownership of building and maintaining a well-structured service desk process.
This person will not only resolve incidents, but also ensure every request is logged, tracked, and closed properly - establishing a culture of accountability and service excellence.
If you enjoy helping people, maintaining order in processes, and applying IT best practices - this role is for you.
Potential for future team leadership exists, though this is not guaranteed at the start.
Responsibilities
This position is offered within the Colibrix one. Employment will be under the appropriate legal entity based on the role and location.
At Colibrix One*, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed EMI (FCA reference number 927920) and a Principal Member of Mastercard, we offer real-world financial solutions that include:
- Global card processing
- Digital wallet infrastructure
- Cross-border merchant accounts
- Alternative payment methods (APMs)
- Corporate accounts for legal entities
At Colibrix One, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we'd love to hear from you.
About The Role
We are looking for a proactive and experienced Service Desk Specialist who is ready to take ownership of building and maintaining a well-structured service desk process.
This person will not only resolve incidents, but also ensure every request is logged, tracked, and closed properly - establishing a culture of accountability and service excellence.
If you enjoy helping people, maintaining order in processes, and applying IT best practices - this role is for you.
Potential for future team leadership exists, though this is not guaranteed at the start.
Responsibilities
- Install, configure, and maintain software and hardware (Windows, macOS, Linux)
- Set up user accounts and workstations
- Monitor performance and maintain office systems according to requirements
- Log and manage all incidents and service requests in the ticketing system
- Ensure each user request is properly recorded, categorized, and resolved
- Escalate cases appropriately when needed
- Assist Infrastructure Administrators in daily operations
- Keep documentation up to date and contribute to process improvement
- Provide user support and training on new technologies
- Travel between company offices across the EU zone
- Experience as a Service Desk Specialist or Junior System Administrator
- Solid understanding of user workstation environments
- Basic knowledge of data backup/recovery
- Familiarity with major operating systems and platforms
- Attention to detail and a methodical approach to process management
- Resourcefulness and strong problem-solving aptitude
- Excellent communication skills and a friendly, service-oriented attitude
- Experience with Windows Server, AD, DNS, DFS, or MDM systems is a plus
- Commitment to ITIL / best practices principles
- Strives to "do things right" - with documentation, ticketing, and communication
- Is comfortable both handling hands-on technical tasks and improving processes
- Treats users with patience and respect
- Brings initiative and ownership to the IT service function
- Opportunity to shape the future of fintech solutions within a growing company
- Collaborative, horizontal team structure that values your expertise and ideas
- Continuous learning and development opportunities to enhance your skills and career growth: Opportunity to receive
- Flexible work arrangements to support work-life balance
- Paid lunches in the office on Mondays
- Online and offline social events provided by the company
- Modern office in the center of Riga
- Health insurance
- Gym membership
- Parking/transport compensation
- Loyalty card with various discounts
- Volleyball
- Paddle Tennis classes
- English / Spanish classes
- Employment will be offered through one of the group's legal entities - Mellifera Kartiera Ltd, Colibrix Ltd, or Mellifera Operations Ltd - depending on the role, location, and applicable legal framework
This position is offered within the Colibrix one. Employment will be under the appropriate legal entity based on the role and location.
Key Skills
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