Career Delivery Leader - Partner Level - Warsaw

Mercer Career - Delivery Leader

Partner level – large scale operations, people and tech leadership

Location – Warsaw, Poland

At Mercer’s Career business, we’re dedicated to helping organizations build and nurture high-performing, engaged workforces. As a global leader in human capital consulting, Mercer empowers businesses to drive transformation through talent management, workforce strategies, and employee rewards solutions. We support organizations in optimizing their workforce experience, enhancing employee engagement, and implementing cutting-edge HR technologies.

We are seeking a talented individual to join our Career Service Delivery team at Mercer. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Career Delivery Leader for the Global Services Delivery (GSD) organization at Mercer, you hold a pivotal position that combines strategic vision with operational execution, ensuring the delivery of high-quality Career Products and Services.

We will count on you to:

You will oversee a diverse team of approximately 1000 professionals, across multiple countries, including large teams in India and Poland. Your leadership will be pivotal in enhancing client satisfaction and fostering a culture of continuous improvement.

You will report directly to the Mercer GSD Leader and act as a Mercer Operations & Technology (O&T) representative in multiple regional and global business (Career) forums, as well as being a member of the GSD and Career leadership teams. This role requires a visionary leader with a strong background in career services, product management, and a passion for driving transformation in the industry.

In your capacity as a member of the Career Delivery Leadership team, you will contribute to the firmwide strategic agenda, including thought leadership on the future of work, including Artificial Intelligence’s (AI’s) impact. You will also actively contribute to our growth strategy and execution, aligning products, services, and solutions to the market as appropriate.

What you need to have:

• in Career/HR services/product/transformation, consulting/advisory, or operations within multinational organizations.
• Demonstrated ability to effectively manage a substantial P&L or client revenue
• Demonstrated success in leading large teams, fostering strong interpersonal relationships across diverse functions and cultures.
• Highly effective stakeholder management skills.
• Excellent organizational and project management skills, with a focus on delivering results in a fast-paced environment.
  
  

What makes you stand out?

• Degree in business, finance, economics, psychology, human resource management or related fields; advanced degrees preferred.
• Significant experience in a professional services environment.
• Experience leading transformative change in a matrixed organization.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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