Job Title: Agile Coach – Insurance Domain with Dynamics 365 Expertise

Location: Mississauga, Canada (Hybrid)

Job Type: Full Time

About the Role

We are seeking a seasoned Agile Coach with deep experience in the insurance industry and hands-on expertise in Dynamics 365 implementations. This role will lead Agile transformation initiatives across business and technology teams, coach stakeholders at all levels, and support strategic programs such as CCaaS (Contact Center as a Service) and Dynamics 365 rollouts. The ideal candidate will be a change agent who can foster Agile maturity and drive enterprise-wide adoption.

Key Responsibilities

• Agile Coaching & Enablement:
• Coach Agile teams, Product Owners, and leadership to instill Agile values, principles, and practices.
• Insurance Domain Expertise:
• Align Agile practices with regulatory and operational needs specific to the insurance sector.
• Dynamics 365 Integration Support:
• Collaborate with cross-functional teams to ensure Agile delivery of Dynamics 365 solutions, including CRM and ERP modules.
• Training & Workshops:
• Design and deliver Agile training programs, workshops, and learning sessions tailored to various roles and maturity levels.
• Enterprise Agility:
• Guide the organization through Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale.
• Stakeholder Engagement:
• Build strong relationships with business and technical stakeholders to ensure alignment and transparency.
• Continuous Improvement:
• Promote a culture of experimentation, feedback, and iterative improvement across teams and processes.
• Agile Metrics & Reporting:
• Establish and track Agile metrics to measure team performance, Agile maturity, and transformation progress.

Qualifications

• Experience:
• Minimum 5 years as an Agile Coach with significant experience in the insurance industry and Dynamics 365 projects.
• Certifications:
• ICAgile Certified Professional – Agile Coaching (ICP-ACC), SAFe Program Consultant (SPC), Certified Enterprise Coach (CEC), or equivalent.
• Skills:
• Strong facilitation, coaching, and leadership skills. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Technical Knowledge:
• Familiarity with Dynamics 365 (CRM, ERP) and CCaaS platforms.
• Education:
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.