Senior Executive / Executive Business Analytics (Customer Experience)
Singapore AirlinesSingapore1 day ago
Full-timeBusiness Development, Sales
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Job Description
The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.
Key Responsibilities
The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.
Key Responsibilities
- Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
- Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
- Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
- Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
- Engage BUs and stations on their requirements to develop insightful Tableau dashboards
- Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units
- Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.
- For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.
- Has a Bachelor’s degree.
- Data/Business Analytics related disciplines
- GenAI knowledge and practical experience on prompt will be an advantage
- Proficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essential
- Analytical, problem solving, collaborative, presentation skills are essential.
Key Skills
Ranked by relevanceReady to apply?
Join Singapore Airlines and take your career to the next level!
Application takes less than 5 minutes