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Singapore Airlines

Senior Executive / Executive Business Analytics (Customer Experience)

Singapore Airlines
Singapore · Full-time · Mid-Senior
Job Description

The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.

Key Responsibilities

  • Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
  • Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
  • Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
  • Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
  • Engage BUs and stations on their requirements to develop insightful Tableau dashboards
  • Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units
  • Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.
  • For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.  

Requirements

  • Has a Bachelor’s degree.
  • Data/Business Analytics related disciplines
  • GenAI knowledge and practical experience on prompt will be an advantage
  • Proficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essential
  • Analytical, problem solving, collaborative, presentation skills are essential.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

Key Skills

Ranked by relevance

tableau python ai excel sql
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Country Guide

Singapore

High-pay global hub in Asia

Posted
Oct 20, 2025
Type
Full-time
Level
Mid-Senior
Location
Singapore
Company
Singapore Airlines

Industries

Airlines Aviation

Categories

Business Development Sales

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